I was very pleased with the quality of the work done for my walk in shower. Everything done was with precision and the outcome was terrific. I would recommend American Standard to those looking for a remodel of a walk in shower.

It was like the installers didn’t know what they were doing. Didn’t have the right tools or hook ups. They came back with their supervisor

The tub was installed in approximately 6 hours they did a fantastic job

Kolbe was the plus in our experience. We still have one thing to clear up and it had nothing to do with Kolbe but installation and a lost window crank. Other than that, Mother is so pleased with her tub and toilet.

From our sales rep to the installers, we were pleased with the professional service.

Happy so far, Installers were very thorough and friendly. still maybe higher $, than others weve seen installed in Morton illinois. Dave Formhals

I called to get a quote on April 25, 2024 and when they asked if they could call me back if we got disconnected, I said no, that I would call them back if we got disconnected. The woman I spoke with said she could not give me a quote or even continue the phone call if I refused to let her call me back upon disconnection, and then she hung up on me... Seriously!!!!

I had an American standard walk in tub placed in my home for over 20 grand. Had all the inspections done ,including my hot water tank .It passed with flying colors. My husband and I tried the tub and it worked great for half way thru you get ice cold water each time. Then I was told to get a bigger hot water tank installed when I was upset that I can’t use my tub. It is almost a 21 thousand dollar shower chair! I’m still making payments and haven’t had a soaking bath in years now! I miss my old tub! At least I could soak in it . I’m in Cronic pain . What a waste of money! As long as they get their sale. I wish I could undo the damage that was done ,so sad 😢

Installation quick, good cleanup. Had slight problem after few weeks and it was attended to quickly and well done.

In September 2022, I had one of their walk in tubs installed in my home. They completed the installation, gave me instructions, then left. I could not wait to try out the new tub and all of those jets. I am 71 years old, disabled and I was excited to say the least I filled the tub and enjoyed the jets and bubbles. I was calling my veteran friends to tell them to get one. So after my bath, I drained the tub. I opened the door. Low and behold, water drained right out on my 6 month old laminate wood flooring. I could not believe my eyes. I mopped it up snd called them. They came out within a few days. I was impressed. The technician stated that there was something wrong with some hose or something under the tub and assured me that it won't happen again. To fast forward, it leaked the same way. I called them out at least another 5-6 times. Then they said they had to modify the weatherstripping on the door. It still leaked. Then the salesman called me and said that there was nothing they could do. Just put a towel down each time. I thought that was kind of strange request, but I did it. Now, I noticed that my new floor is warping and starting to come up and a stain on the baseboard. I sent a certified letter to there corporate office and told them to contact me with a few weeks. It has well been over a month to no avail. Nobody has contacted me at all. After I spend well over $20,000 and now have a warped floor, stained baseboard and very possibly mold. Caution. Caution. Caution.