I just wanted to share the excellent service I received in the transportation of my 101 year old mother from Newton Abbot Community hospital in Devon to Springfield House Nursing Home in Cobham, Surrey. Both of the ladies who I spoke to on the phone, Michelle and Lisa could not have been more helpful as I had to postpone the transport on one occasion and re-book a few days later. I would also like a special mention to Steve T. and Sophie who drove and escorted Mummy up from Devon to Surrey; they were kind and extremely patient and caring especially due to the fact my mother was very deaf and suffered with dementia. The Doctor was amazed she survived the journey at her age. Unfortunately Mummy passed away on Boxing Day but at least I was able to visit her twice a day whilst she was here.

Steve & Jade made our trip so very easy & ensured that Margaret - my step Mum, was very comfortable & felt safe throughout .. Thank you so much . All the very Best, Penny Oliver ( Grey )

Sam and the team at EMA offer a fantastic service. I have met Sam a few times and their support for people to and from care homes is so great.

EMA recently provided transport for my husband between two nursing homes. They provided a very professional, caring experience from booking the transport to the transport itself . Well done .

I used EMS to transport my 98 year old bed bound mother, to a care home. From the outset EMS were helpful and informative. The two people who did the actual transport were considerate, patient and mindful of my mother's needs. The whole operation could not have gone smoother. Cannot recommend highly enough.

Myself and my sister would like to thank EMA for the exceptional service they provided when transporting, Jenny, our elderly mother to her new care home. From the moment Steve and Neil arrived, their professionalism, warmth, and genuine care put us at ease during what could have been a stressful transition. Steve and Neil were not only incredibly skilled and efficient but also kind, patient, and compassionate. They took the time to ensure my mother was comfortable, reassured, and safe every step of the way. Their good humour and friendly demeanour brightened the day and helped to ease her - and our - anxiety. We were dreading the day of the move (and had cancelled an earlier appointment) but Steve and Neil’s calm and caring approach made all the difference. They treated our mother with the utmost dignity and respect, and for that, we are truly grateful. We highly recommend EMA to anyone in need of professional and empathetic care. Thanks Steve and Neil and to everyone at EMA for going above and beyond—you are a credit to your profession.

Have used EMS before,10th Dec 2024. So we re-booked. We again enquired if possible they could help me be transported to and from RBH. As before it was clear that everyone was totally committed to helping me as much as possible. Michelle for organising my transport, plus the three staff that were sent, they are worthy of the highest praise imaginable. From putting me at ease, doing everything to minimise any discomfort plus reassure me at all times to and from the hospital that myself and my husband were safe. The three people were Steve H, Steve T and Sophie. I would definitely recommend EMA one hundred pecent.💯👍

The booking itself was smooth and someone called me back quite quickly. Before arrival I was contacted to confirm arrival which was reassuring. Arrival was prompt on the time specified. More importantly the transporters were very patient and kind which is important in any stressful situation. Travel was smooth despite the busy and bumpy roads which I appreciated. On the whole a very recommendable company which I will definitely be happy to use again if needed.

Thank you Steve and Allan! You turned a, usually, chaotic experience into a smooth and enjoyable one. I have found EMA to be a very professional, friendly and efficient company to deal with and will certainly be using them again. Thank you to you all.

It could not have been better ,my woke was in so much pain ,they were so understanding ,Excellant