Unkomplizierter Service!

Do not buy from Breville/Sage, did a business purchase. They refuse to provide an invoice, they only have noreply mailaddresses in their whole company. They say giving out a customer service mailaddress is against company policy. You can only make an account on their website which is quite a lengthy process and hoops to jump through, and impossible with a relayed apple mailaddress. You get stuck in a loop and in the chat they only say: make an account to fix your making an account issues. Mind you, I am now just trying to get an invoice. I want to return the goods now because of the lack of customer service, but that is also impossible. Do NOT buy from the directly as you will get stuck with the goods and they refuse to adhere to EU law and will not provide you legal/purchase documentation. We now sit an thousands of euros of unusable machinery and no way to book it. Will have to launch a fraud case with the credit card company.

I have had to contact this department several time over recent weeks. The staff are knowledgeable but I find the system of creating a case very frustrating. Once the staff understand what you need help with they are knowledgeable but I’ve found it hard to get to that point. It’s not very personal. However I’m still grateful for the help!

Just 10/10 service!! Excellent!! Thank you so so much!! The grinder in my Sage coffee machine got stuck and Sage kindly offered to get it fixed even though my guarantee run out already!! I have a few Sage machines and absolutely love the brand and their helpful and lovely customer service team! Thank you!! :)

I got the "custom loaf" as a gift from my best man. After using this premium bread maker, the collapsible kneading blade snapped and started to fold from both sides. I realised that when I was prepping bread for a dinner table we were having for friends, as 2h in the bread-making process, I realised that batch was ruined, and I had to leave my guests to go out and buy bread from the supermarket, as it was Sunday evening. A couple of days later I decided to call Sage and request a replacement, as it is well within the warranty of the product. The following things happened to further ruin my experience: -It took me a good 10 minutes to find out how to contact the support, as initially I was redirected via some URLs to a salesforce login. Eventually, I found a phone number that I had to call. Once I called, the wait time was absolutely fine, it was something like 3 minutes, no complaints there. I was asked to provide the serial number and some other details, I explained it was a gift, and also that based on the serial number it was obvious that this was well within the warranty period. I was also asked to prove via a live video that the blade was broken. It was also purchased by the Sage website, directly, which meant that they had all the ability to access the information via the serial number, which is UNIQUE. -To my GREAT disappointment (it appears we have a theme now), I was told that the only way that Sage could send me a replacement would be if I provided them with proof of purchase. As I explained, it was a gift, and thus very uncomfortable to ask for that. To add insult to injury, the following expression was used: "If you provide us with proof of purchase, as a GESTURE OF GOODWILL, we will send you a replacement for free". What exactly does "gesture of goodwill" mean? This is a premium and expensive bread maker, that broke down 3 months after I started using it, roughly once per week. So basically after 12 times I used it, it broke down. And Sage would not honour the warranty unless I had proof of purchase, for a product that is obviously new. -Eventually, I found the proof of purchase and followed the instructions I was given “Reply to the original email with the proof of purchase and we will send you the replacement”. Guess what, I replied on Tuesday lunchtime. Wednesday nothing, Thursday I sent an email to request a confirmation of whether a replacement will be sent, and Friday late afternoon I called customer service MYSELF, as no one bothered to reply. After about another 10-minute call, I was told (again), that as a Gesture of Goodwill, I would be sent a replacement part, which I did. So, in total I must have spend at least 1h of my life trying to get a replacement part, and Sage customer support presented the whole experience as if I should be thankful. Dinner ruined, experience ruined, loss of my own time, and I got a replacement part which I am sure will break again after a few weeks/months.

Friendly, uncomplicated, helpful service

Vriendelijk en snel geholpen! Top

Best Support i had in a long time, friendly and very fair. Effective and fast, transparent and gentle. Was a blast, thanks for supporting and resolving my issue!!

Everyone I interacted with to get my replacement parts were very friendly, knowledgeable and helpful. The service was prompt and they quickly resolved my issues, happily! I felt like I mattered as a customer!!! 🩷

Asistencia perfecta. Con una solución rápida y competente.