I spoke to Robert at Sage a couple of times and he was very helpful. First we tried to solve the problem from distance but no effect. So he helped me to pick up the machine for reparations. Very kindly and very helpful.

Our coffee machine stopped working so after trying a few things (via Google videos) I phoned up customer support and they sent me descaler and specific steps to unblock the machine and it worked! I couldn't find any of this info online and really thought that our machine was broken for good. The customer service rep also went beyond what I expected and sent us the solution for free which really impressed us. Sage applicances are obviously working hard at building a trust brand and we have experienced this so far.

Everything was great. I didn't have to wait to talk to a "real person" The 2 people i spoke to were patient, profession and very polite and helped deal with my issue effectively

Buen servicio postventa, Carmen muy resolutiva

Motlalepula Was extremely helpful and arranged to have some sachets of the steam wand cleaner sent to me very quickly. They seemed to clean up the problem immediately, but unfortunately that was a one time only result. We now have the same issue again, which is a shame. If there’s anything you can do about that, I would be grateful to know.

Superb customer service support offered by Chantel. It can be overwhelming on the website when trying to choose a coffee machine (first world problems)! But Chantel made it really easy. Thank you so much for the help!

Good service .

Great to have the ability to speak with a real customer service person who quickly identified the problem set up a video call and the the net result having us up and running again with 30m. So impressed with the support service! Thank you for all your help! Gary.

Sehr sehr guter Service. Habe mich mit meiner Siebträgermaschine gut aufgehoben gefühlt und tue es immer noch. Solch ein Service in Deutschland. Danke

Ein schnelles Feedback mit Tips zur Hilfe.