Very poor service. Spent 15mins under valuing my property by 55k compared to several other house recently sold on the street. Buyer pulled out. Very poor service.

DO NOT USE. Massively undervalued my house for a remortgage, ~25% under. Complete cowboys, or cowgirl in this case.

I wish i had read these comments before throwing my money away. This company undervalued to the tune of 60k and didn't even bother to use the exact same property which had sold as a comparison. a five year old could have done a better job.

I can not suggest hard enough for people to avoid using Pinnacle Surveyors, the gentleman who came to value our property barely spent more than a few minutes, provided a very light service and at a time where house prices have increased by 30% valued my property as only increasing by 6% over the same period of time. The property was valued lower than those that have less bedrooms, small gardens and less additional features. When challenged their response was "its close to the railway line" to which I inform you that a property closet to the railway line sold for nearly £200k more than the value of my property. This valuation very nearly ruined my ability to complete a mortgage extension but fortunately my mortgage advisor say sense that the valuation was inaccurate. Do not use this firm if you want a fair and reasonable valuation!

We were deeply dismayed by the valuation report provided by John Llewelyn Jones at Pinnacle. Despite receiving two additional reports and an estimate from an estate agent, his valuation of our MUFB was less than half of what others assessed. Moreover, his report was a mere three pages, a stark contrast to the thorough 43-page and 52-page reports from other valuers. To compound matters, the report we received contained numerous errors. Valuing our property at merely half of its true worth is not only shocking but also insulting. In his report, Mr. Jones mentioned applying a supposed "sufficient discount," which raises serious concerns. We believe a valuer's duty is to accurately represent the value of a property, not arbitrarily apply discounts as they see fit. This experience has left us profoundly disappointed. We wouldn't even consider granting this company a single star rating. Our advice: steer clear and avoid using this company at all costs!

Had a valuation survey done on our home as instructed by the buyer's lender. Surveyor was here for less than 10 minutes, measured rooms and took a picture of each room and said there were no concerns whilst viewing. I then found out they had devalued our house by £40k despite multiple estate agents valuing the property higher than we sold it for, meaning our buyer has had to find another lender!

I used this company on the recommendation of my mortgage provider First Direct and had a homebuyers survey. The guy that did the survey called me after he completed it and said nothing jumped out at him. There were a few issues on the survey but nothing that required immediate attention. We then went ahead with the purchase. To our horror the walls were absolutely soaking and the roof was leaking like a sieve. We have now had to shell out £7500.00 for a new roof. Put in a complaint to the owner who just batted it off and also the CEDR who just stuck up for the company saying the survey was adequate. I have now taken this up with my mortgage provider because this company are giving the green light on properties that are clearly defective and the surveys are not worth the paper they are printed on. Avoid at all costs!

I would give them a zero if I could. Not a good experience. Find another surveyor that will actually not over charge and and that will call you back.

Do NOT use these f***ing cowboys. The clown they sent, James Gifford, spent 6 minutes in my flat in relation to this and then gave his valuation based on sales of flats next door which are about half the size of mine!!! Don’t know why he even bothered coming at all when all he obviously did was use google and he couldn’t even do that properly. FCUKing muppets ruined my chance of getting out of financial trouble so thanks very much. Maybe employ someone next time who knows what they r doing 👏🏻

Shocking. Came to the house to value it. Allowed access to the loft space and didn’t even bother looking up there. Very rude. Why do the banks use these jokers.