Addendum to my last review. As others have said - avoid dealing with them at all costs. I REALLY wish I’d checked the company out on trustpilot before I ordered - lesson learned. I ordered a fridge freezer over 6 months ago. Every phone call and e-mail has been responded to with lies. Promises of call returns were never made - promises of delivery were never honoured - the same with refunds via both bacs and cheques. Frankly I don’t know how any of their staff sleep at night with all the lies they tell - id rather go hungry than work there! Excuses used have ranged from problems with their delivery company, the Suez Canal blockage, Brexit, coronavirus and problems with their bacs system. I dread to think how much of other peoples money this company is holding on to without any intention of offering a product or refund - it must be many thousands. I sincerely hope they go out of business soon to avoid misery to countless others who, like me, can ill afford to lose their money. I just hope we get our money back before they do. Appliance group - please don’t respond to this - I’ve had as much lies and bull from your staff as I can take. I’m off to the solicitors!

I ordered a cooker on the 20th June and cancelled two days later after being told that it's going to take at least 4 weeks to deliver! After getting cancellation confirmation I received a phone call from them offering me a coupon instead of refund but I just wanted my money back. Almost 2 months later I'm still waiting for my refund...Emailed them many times and tried to call but all I get is automated messages!

I would not even give this company 1 star! Do not order from them. Absalute scammers. They just want your money and full of empty promises! I asked for a refund on the 15th July as they could not deliver within a reasonable time. Still waiting for refund! Have emailed numerous times and just get an automated message back. Tried phoning but it just says their staff are too busy... I wonder why?! Next stop trading standards. I hope they get prison time for swindling hard working people out of money!

Waiting over a year for a product that never arrived, the customer services team was misleading and unhelpful. Eventually, they turned their phone lies off and put an automated voice on the line. They took weeks to come back to emails. Even at the point of canceling my item and getting a refund, they did not respond. Avoid this so-called business at all costs.

FRAUD! Do not purchase from them. They don’t have items on stock it’s just and online shop that takes your money. Avoid at all costs

This company is an absolute joke and a complete rip off. Ordered a freezer in Feb 2021. Countless empty promises on delivery. In June we were promised yet another delivery date within 14 days. August 2021 still no freezer. Cancelled the order. Promised refund within 24 hrs. NOTHING. After countless phone calls to them trying to get a refund, and being told a different story every time you spoke to someone, we contacted citizens advice who were extremely helpful. They gave us a cancelation letter template which included various consumer legality. We had to fill in a few blanks ie name, address, and we also kept a diary of when we contacted them and dates of emails sent etc . Sent the cancellation letter to them via signed recorded delivery, with a final date we expected to receive the refund. Amazing . . . We received a refund cheque within 24 hours. I can only advise you to stay way clear of this company. A total scam from our experience.

This company is fraud don’t buy from them they hold ur money and ply that only

This company is a scam, ordered a washing machine back in May, delivery should of been July to be told it couldn't be delivered until August so I cancelled the order still waiting for a refund I've phoned and emailed them at least 10 time's every time to be told it will be sorted I even contacted the Trade and Standards.103

Avoid this company, pay the extra go somewhere else, over 30 days on a 2-week delivery, you can't get in touch with them, they will not respond to emails or phone calls,really disappointed stay clear had to get money called back through credit card.

We ordered (and paid for) a chest freezer in February 21. We had an email saying that due to the pandemic it had been delayed. What is a reasonable delay ? I chased it up in May but again the pandemic excuse was used. In June I phoned to cancel, but was offered a 15% discount if I could wait a further 2 weeks ! It never turned up and we have now been waiting a month for a refund that was promised in 2 weeks. This company is pathetic and offer deals they can’t deliver. Ripping off customers during a pandemic ? Hope they’re proud…😡