Ordered a fridge freezer on 20/7/21, expected delivery within 3weeks. With no further contact on 11/7/21 I emailed to be told item not in stock and would be another 6weeks wait, I obviously requested a refund. After another 4 emails I am still no nearer to getting my money and unable to get through on the phone as they are too busy according to the automated message. Do not trust this company

Absolutely terrible service, I ordered a chest freezer in February this year and have still not received the goods. Many emails to enquire on delivery date each promising soon, I was eventually informed in July that they could not supply and to cancel the order and apply for a refund, after 6 weeks I received a cheque….this has just bounced. I find it absolutely incredulous that a company can operate in this way. Their response to the returned cheque was to resubmit…this is not actually possible since it was referred to drawer…yet another delay…scandalous

Please please please save yourself the aggregation and buy from another company, ordered a cooker 1st of may never arrived after numerous phone calls I finally cancelled in July they never refunded my money after more phone calls and endless excuses ( accountant on holiday or been rushed to hospital !!) I had to get my credit card company to deal with them, absolutely shocking customer service.

Do not use this Company at all costs I waited almost 9 months for freezer I didn’t receive it. I cancelled my order on the 18th of August 2021 and received my refund 20th of September 2021 this is the worst Company I’ve ever dealt I didn’t get an apology I didn’t get compensation they do not care !!

Over a month now and still waiting for a refund,

Do not buy anything from this company. I purchased a freezer in January. Delivery delayed to March. I had to chase them to find out when it would be delivered and it kept being delayed so I cancelled the ordered and asked for a refund. Despite various emails I still don’t have a refund, it’s now mid September! They clearly do this all the time judging by other reviews. I will be contacting trading standards. Do not give them your money!!!!

Brought glass front fridge in May, there was a delay in delivery, we was happy to wait, then on delivery date was told we will need to wait another 6 weeks. We cancelled and requested refund, which we was told it will be back on account after 15 days. After emails back and forth we still did not receive the refund. We called the bank and arranged with them to reclaim our refund back. The bank said after a certain time you can not involve the bank to claim your refund back, that's why the company try to delay the delivery to loose time. DO NOT BUY FROM THIS COMPANY IF YOU DO NOT HAVE MONEY TO WASTE.

Bought fridge. After 2h I cancelled order. Waiting 6 weeks so far for refund and still waiting. They don't pick up a phone!

My complaint is below. However, before I begin. Check their website where it has 5 star reviews and a green star beside it which makes you think it is a trust pilot review. I have checked trust pilot for the 5 star review on the 17th September and what a surprise I can't find it in the actual trust pilot site! Ordered dishwasher at the beginning of May. After delays and ignored emails, I was told delivery would be August. End of August told November. Emailed to request refund. Nil response and no way to contact them via telephone. Sent another email to be told to send a further email to the cancellations team. Received email stating monies would be refunded within 21 days. Now day 22 and still no monies. Sent further email and received the same as previous email. "Sorry you have issues but you will be refunded in 21 days". From the reviews here and also a bit of investigation this company appears to be a complete scam as they are taking monies from people who will never receive goods. Don't bother pay the extra and go to a reputable company.

DO NOT ORDER FROM THIS COMPANY- SCAN SCAM SCAM!!!! Absolute disgrace of a company - ordered 3 appliances from them back at the beginning of June, they didn’t deliver for the date stated when purchasing, I’ve been chasing a refund ever since and haven’t been able to speak with anyone directly once! I will know be reporting them to trading standards and contacting my bank for the refund! I will be also seeking legal advise as you have withheld essential funds that are needed for essential appliances, It is totally unacceptable that they should be allowed to continue to do this to other people!