Wish I had checked the reviews before purchasing as I have not received my item and been given several different excuses as to why. I am now going through the channels for a refund but reading other reviews I am not holding out much hope. AVOID THIS COMPANY!!!

The pandemic has brought the best out in many people, companies and services. Unfortunately this company has sought to milk it for financial benefit. They take orders for items they do not have, hiding onerous terms and conditions in the small print. Unfortunately my order was never fulfilled and whilst I was advised to cancel for a refund that refund has never been received despite many promises (their customer services team respond with what turn out to be hallow promises, I expect as delaying tactics). I have now been waiting over 21 days which is their limit ( I would suggest no refunds are ever received in less than this time) and have had to fall back on disputing the transaction through my credit card company. Whilst this is probably not a scam company, their operating model is certainly unethical. I would seriously advise against using Appliance Group. They have had my money for 6 weeks and the amount was equal to a months salary which has caused a lot of problems. Please be warned. Update 29 July: Refund at last received.

Would put zero stars but not an option ordered a freezer months ago and surprisingly not here 🤔 are they really trying to rip the crap out of people pandemic this and pandemic that excuse wearing very very thin.

After ordering in June I was emailed to say my delivery will arrive on the 8th July so I waited in, for it not to arrive. I rang on the 9th and they did not know where my item was. I then asked for a refund and sent in the relevant email. This was ignored. On the 21st I rang to find out when I will be refunded. They said my email 'fell through the cracks' and is yet to be processed. They have then tried to send me a washing machine regardless of my insistence of a refund and the fact I have purchased another from a better company. Incompetent company, I have had to contact the bank to enforce my refund. They will just try and stall for time and keep monies spent. Please avoid.

It’s has been hell to buy from them. I have purchased a freezer from March and J have to fill in cancellation form twice and it is 14 of July and I still have not h go got my refund!

A warning to everyone do not use this company . I ordered a freezer for my elderly in-laws on the 18th June I'm still waiting, all they ever say is 5 to 14 days even if you want a refund its the same time . They are an absolute joke of a company, I only gave them 1 star because that's the lowest it should be minus 5 stars.

placed an order with them on the 15th June, 2021 for an American style fridge freezer. I received an order confirmation and details in the email said that dispatch is "10-14 working days". Over 21 business days later and no confirmation as when, if at all, the fridge freezer is being delivered despite payment off my card from the order date. I called maybe 6-7 times to chase and each time I was told "we are looking into it". On top of that- order cancellations are stated to take "10-14 business days, upto 21 business days in busy periods" to process- this is completely absurd given how long they could in effect sit on my money until the refund is processed which added up to well over 45 days!! I never do reviews but the shocking lack of communication, as well as seemingly being very relaxed at losing a £1,800 sale and poor customer service meant that I felt I had a duty to post a review. Avoid them at all costs as there are more reliable suppliers out there.

0 Score! Scam company! They keep saying they will deliver in the next 10-14 days but they don't. Also if you contact them for example after 5 days the days for the delivery do not decrease, they again say 10-14 days. Is seems they have some draft email that they just copy paste and have you waiting forever so they can collect money from the customers! DO NOT ORDER FROM THEM!!! HORRIBLE!

Don’t bother, they will give you a 10-14 working day delivery estimate (delivery is charged) and then radio silence. Contacted them a month after ordering only to be told to wait another 10-14 days. Protests fall on deaf ears and their customer handling is shocking - they are clearly not bothered at all about customer care. Refunds take, you guessed it, 10-14 working days. Horrendous bunch, avoid like the plague.

Absolutely shocking company. Sold me an appliance at the beginning of June as being ‘in stock’ later got an email telling me it wasn’t in stock and would be 6+ weeks for delivery. I immediately requested a refund to be able to go and purchase elsewhere, I was told it would take 10-14 working days. 14 working days later still no refund. Chased again at that point was told up to 21 workings days for refund. 21 days and still no refund, more chasing and phone calls to eventually be refunded 25 working days after cancellation for something they never had in the first place. Absolutely disgusting service, looked on trust pilot after I’d purchased and this seems their general practice and level of service. Don’t trust the reviews on their website either, they only show the 5* good ones - my bad review hasn’t been posted.