Great customer service from Summer. Quick to respond and make changes to our phone system.

Summer is a credit to the company! She is very patient, helpful and friendly.

it was a great quick easy service. Nevarda Weekes went the extra mile to help us with all our needs

same guy has been calling our office on a repeated basis for several weeks now, I have told him time and time again to now send an email but he isnt getting the message, if the calls dont stop we will get the number blocked

Following a small issue with one of our users going over the spend cap and incurring extra charges, Denny from the customer service team was excellent in, not only, getting resolved but made sure I was aware of what steps had been put in place to resolve it and what to expect in our next bill. A really pleased customer! Thanks again Denny!

I recently had a terrible experience with Ice Communications ltd From the start, their customer service was unhelpful and dismissive. I faced constant calls and emails from them, and every time I called for support, I was put on hold for ages, only to be transferred from one representative to another without getting any real solutions. Additionally, their billing practices are confusing and misleading. I was charged for services I never agreed to, and it took multiple calls just to get a told "it's with the legal team" every time. Overall, I feel frustrated and let down by Ice Communications. I would not recommend their services to anyone looking for reliable telecommunications. Save your time and money and go with a more reputable provider. they want 43k for nothing, no phones no lines absolutely nothing what so ever, AVOID AVOID AVOID.

A few issues with the install regarding dates and what was actually happening however Nevarda was always calm and helpful and got everything sorted.

I’ve been with Ice Communications for several months now, and I’m really happy with the service. What really stands out is the customer support. Anytime I've needed help, the team has been responsive, friendly, and efficient. I’ve always felt like they genuinely care about resolving any issues. They make the whole process easy and stress-free. I’ve been really impressed with the overall experience and would definitely recommend Ice Communications to anyone looking for reliable service and great customer care.

Very professional,friendly and helpful been using this company for a long time and can't recommend them highly enough great service all round 5 stars

As a small business owner, I entered into a contract with ICE Communications, with an initial payment and agreed terms. However, the payment terms were later changed, creating confusion and disrupting my financial planning. Additionally, ICE Communications did not follow the correct procedure to block charges on my line, which has caused unnecessary stress and inconvenience. Despite multiple assurances that I would receive an email response regarding these issues, no communication was ever sent. The errors in the contract agreement have also led to payment dates being mismanaged, further complicating matters. Given the repeated miscommunications and ongoing difficulties, I find it too stressful and inconvenient to continue this business.