Rebekah Allwood is a wonderful example of customer service done right! RMS have always been a brilliant company to deal with for us. Very competitive rates and a comprehensive support service.

I spoke with Rebekah Allwood over the phone and her customer service was absolutely fantastic. She couldn’t have been more helpful and was really lovely and friendly to deal with. Thank you so much for your help with my enquiry

Dean Scott has guided me through receiving and using my new machine for my salon. I’m very impressed with the terminal and it’s competitive charges but the support I receive from Dean from setting it up, to usage and questions is what really sold it to us!

After months of back and forth with RMS and payments being taken from my account for a service which they never provided I don’t know what I am supposed to do. I am being charged for compliance on a card terminal that I was never given, I have never had a card terminal from RMS as I was told that they would be able to integrate with my shopify account. They never did, at least 10+ times I have asked for my account to be closed, I have been told that I don’t have an account, I have had them trying to sell me a card machine and I have been told that they aren’t taking payments from my account so it must be somebody else. I have been lied to over and over. Based on being told that the payment was not being taken by RMS I stopped the direct debit to then be contacted by Elavon in regard to a payment for RMS. Elavon have been very helpful in raising a complaint against RMS and are now helping me to my account closed.

I am currently in the process of setting up a new company which requires a payment system, naturally when setting up the necessary things needed ie phone lines, broadband,payment systems energy suppliers ect you shop around for the best deals suited to your needs. Having spoken with 4 companies prior, 2 of which had a representative come to meet me at my premisis I was then recommended RMS, because this was a recommendation from a good friend I rang to make some enquiries. I was completely shocked with the attitude and unprofessionalism I received from the person I spoke to I explained I had been given their number as a recommendation and wanted to enquire on the packages they offer... The man I spoke to very abruptly said "look I'm not here to play Dutch auctions i suggest you just go and do your research and if you want to get back to me ring me back" I shared my disappointment with my friend who then messaged him to which I had a phone call with an apology by this point it was too late, not only has my friend decided now not to use this company, but also my business and my partner's business. I was told there had been many malicious calls made which may be the case but that's no excuse to be rude to every possible customer who rings for a quote.

I have given my 30 day notice to cancel my contract and they happily accepted that and quoted the cancellation fee including VAT through email but they don't want to provide VAT invoice until my 30 days notice period is done but In my agreement its stated that if my cancellation is confirmed which they did in the email then they will issue the invoice with immediate effect that will be payable in my 30 days period. If you send Invoice after 30 days period in that case I have to pay for 2 month machine rental and I have to pay £25 minimum card payment charge for 2 months because I won't be able to use the machine because I have stop trading. All there customer service centre are based out of uk (India, Pakistan, Poland, Indonesia) that are quite hard to get hold off and they don't pick your call and if they do there lines are not clearly audible. If you can please avoid there services. Edit #1 I have been quoted over £3k including VAT in the email but when I ask to send it in invoice then it takes you 30 days to create a invoice. I am willing to pay as soon as possible but I think you don't want the money.

I had the pleasure of dealing with Dean Scott, who was very friendly, definitely knowledgable, and showed a very relaxed way of doing business. He made sure everything was transparent and well explained, and offered his help and support all through the process. A very easy and pleasant gentleman to deal with. Would highly recommend doing business with him.

Dean was a great help. In times where everyone is looking to charge my company more, Dean has helped me out and saved me loads on my monthly costs!

Thelma was great very helpful and knowledgeable 5 star review just for her.

Today we had our card machine change over . We are so pleased with Dean Scott he was so professional. We were worried about the change over but he sorted it all out for us . He talked us through how it all works . We would really recommend him very much . Thankyou Dean scott