Cost more than expected, given discount promise, with no cost breakdown - but need was urgent and stock sizes unsuitable so accepted. It was delivered with optional headrest which had been mentioned but which I had not consented to; would have removed if shown cost breakdown. Opted for Guardsman stain protection. Was subsequently sent Staingard warranty with incorrect start date and incorrect fabric (both from initial enquiry, not final choice and delivery date). Three emails later, from 5 July to 27 August, on 13 Sep I was sent yet another warranty from Staingard, still with original errors (and no replies from TRF themselves). Their administrative incompetence is almost beyond belief. P.S. 14 September: Guardsman warranty (with correct start date) arrived in the post today! Did my email or this review prompt a rush to the postbox, or was it just a fortunate coincidence? Either way, the matter is now closed.

Brilliant! Very helpful and explained everything simply and in detail!

Timely delivery. Polite and friendly staff. Cleaned up after themselves

I wish to commend most highly Ian and Matt H. I was advised of the time for delivery the day before the delivery and they arrived promptly. The gentlemen were courteous and friendly, and assembled my new furniture quickly and efficiently. I was indeed surprised at how fast this was accomplished, given that I was using some of the time to put a vacuum cleaner over parts of a living room carpet which had been covered by the old suite for many years. The men were able to also manoeuvre my old three piece suite [two large chairs and a three seater settee] out from the living room for disposal by the firm. In completing their assignment with the usual paperwork, the friendly banter between us and between them put a human face onto the firm they represented. I am also very pleased with the service I have had from the firm in agreeing to use cloth I had previously purchased to reupholster the old suite and also a foot stool. Both the recliner chair and the two-seater settee are very comfortable, a fact attested to by a neighbour whom I invited to try out the sofa! Well done all round!

James and Andy delivered my recliner chair this morning ,they where both very pleasant were quick and helpful they went through the instructions several times with me as I’m not very good with instructions , I am over the moon with my chair it is so comfortable no more lying on my bed for most of the day due to serious back problems . To each and everyone at the recliner factory a massive thank you from and old lady

Both guys were very polite and never stopped working.

Recently purchased two leather Parma chairs. Unfortunately they were unable to demonstrate this chair at home. However we tried the chair they brought as a demonstration model and ordered from the other from the catalogue. I've complained that they are not very comfortable, but according to the customer service, that's not something that I can complain about. They sent out someone to check that they are made correctly and other than one of the chairs creaking there was no problems found. I was informed that a report would go to them and they would be in touch. But that hasn't happened yet. I not surprised that no manufaturing problems were found as my complain was that they are not comfortable. I sighted that we could not try this model as is was not the one that the demonstrator had even though it was the chair we were interested in. I'm fairly sure that we would not have ordered them if we had had the opportunity to try them first. However we did order them in good faith that they would be comfortable, this has proved to be a big mistake on our part. This is a new model in their range so I thought that they would have been more interested in any feedback back. But they have not come back yet and I don't hold any hopes that they will agree. When I did complain the customer service guy told me that comfort wasn't on the list of problems. I disagree surely at these prices it should be the ultimate consideration. So disappointed feel let down. Src13649/48

Salesman was friendly and knowledgeable. Ordered two chairs and sofa, was given three week delivery timescale. My delivery was just over a week . Absolutely delighted with our purchase. It was a very positive experience dealing with this company and we have no hesitation in our recommendation. Dan and Brian were the marvellous men delivering our suite. On time, all set up with all packaging removed, paperwork dealt with then time to explain and show how everything worked and all carried out with a smile. Thank you Dan and Brian- it was a pleasure to meet you.

My mum received a chair today delivered by Martin and Stuart what lovely people they were they took their time to explain to my mum how to use her new chair. Most pleasant experience thank you would definitely use this company again

Massively overpriced, do your research and Google for similar products before you purchase anything from this company, they are making at least 500%-600% markups, my Father purchased one of their beds in Dec 2023 for over £5K, he had three nights in it before having to move into hospital from which he did not come back, the company refuses to buy-back what is an un-used bed as they know it is over priced tat with shameful selling tactics similar to double glazing salesmen from the 80's