We have just had our 3 piece suite delivered this week by 2 lovely guys Brian and Dan, they were so kind and helpful, the whole experience with recliner factory was a pleasure to to deal with, no hard sell from Mark,another lovely guy. Highly recommend

Martin and Stuart are both friendly helpful and considerate , phoned to inform of delivery time, installation fast and thorough, everything explained and demonstrated, very happy with new chair Thanks 😊

The Installing Team of Ian and Paul had informed me of the day and time of their arrival and were 5 minutes early! They soon removed my old recliner and within minutes had set up my new one. They ensured that the fit was perfect and carefully showed me how to use the control. They were friendly and caring, professional and very efficient at all times. The chair is exactly what I had expected. It was a pleasure to deal with the sales ladies and the installers. The chair is excellent quality.

Very friendly, and pleasant

Matt and Andy were very helpful and nothing was too much trouble for them and were not rushing and demonstrated a very professional service

Bewäre of this horrible company. My mother, 99 years old purchased with her last savings last August 2023 a recliner chair for £3400. After 10 months we discovered the fabric on seat of chair had began to fray. The Recliner Factory refused to take any liability and ignored the 3 years guarantee by saying this not a manufacturing failure. They obviously manufacture their products using inferior quality fabrics that do not relate to the price they charge. Infact they had the audacity to ask for more money to repair the fabric as a gesture of "goodwill" for a further cost of £428. This company has no respect for the week or elderly. Mum doesn't have this money. Does guarantees have no meaning and consumers have no rights in the UK? Unless you can afford a good lawyer, you do not stand a chance. The company cleverly suggest that you contact Ombudsman and they will accept their decision. Not true, Ombudsman is of no help to the consumer and has to accept the decision of the business (Recliner Factory) and not the other way round. They all work together. I will not waste any further time with this company.

One of the worst companies I have ever dealt with. My Mother was measured fully for a Bespoke Tailored Chair by one if their representatives which cost nearly £4,000. The chair was made too narrow so she cannot move her arms properly and too short so her feet don't fit on the foot rest and therefore are not supported and the automatic lumbar support stopped working soon after it was delivered. We had to keep calling and chasing them for weeks for the chair to be corrected. Eventually, they sent another representative to check the issues and again we had to keep calling to chase up and eventually the chair was taken away to be adjusted. Again we had to keep calling to chase up to have the adjusted and repaired chair redelivered. Eventually it was but the arms were still too narrow, her legs still could not fit on the foot rest and the lumbar support was still not working. It was as though nothing was actually done to the chair. Again I had to call to chase up the issue as no one called us to let us know what they intended to do. I eventually received a call this morning from Michael, one of the managers explaining they could make the chair deeper so my Mothers legs could fit on the foot rest but that is all they can do as they cannot widen the chair and there was no mention as to why they hadn't fixed the lumbar support even though they had 2 opportunities to do so. My mother is disabled and housebound and needs a comfortable chair to watch television, eat, read and do her knitting, all of which she is having difficulty with or cannot do at all as the chair is too narrow. My Mother is a size 16 and I am a size 10 and I can't move my arms properly in the narrow chair. It's like sitting and lying in a coffin. This company sent a representative to measure my mother for the chair so clearly his measurements were incorrect but the company is not taking responsibility for this error and refuse to refund the money so my mother can purchase a chair elsewhere that suits her needs. Instead they are happy to leave a disabled, housebound 86 year old person suffering with the pain this uncomfortable chair is causing her as my mother has no alternative chair that she can use. They are happy to leave her with a chair they measured and made for her at the cost of nearly £4,000 that is not fit for purpose and all they can suggest is for me to go to the Ombudsman to complain. This is the most appauling and disgusting behaviour. I strongly suggest you read and take note of the bad reviews before considering spending your money with this company.

We found the whole experience, from our initial enquiry to the delivery of our 2 chairs excellent. The salesman, gave us a comprehensive overview of your products. He listened carefully to 'our requirements' and advised what would be suitable for us now and in the future BUT without being pushy. The men who delivered and assembled the chairs were both efficient and friendly. All appointments were on time.

A big thank you to the recliner factory for the amazing bed delivery recently. They took away the old bed and the whole work and storing together was very quick. The men/consultant team Craig and Ionut who came were really nice and professional and friendly. My father is enjoying his new bed making it easy and comfortable to sleep at night and adjust when needed for ease and comfort. I would definitely recommend the recliner factory for excellence.

Martin& Andy couldn’t have been more helpful in the setting up of our new beds. They took away the old beds.They managed all the electrics without any fuss,even changing the side which the remote operated on.