Sofa arrived and was damaged. I emailed the company and they arranged for a repair. My only complaint would be that it took about 10 weeks to get the repair completed. The sofa could be used as the tear was on the fabric at the back of the sofa. I'm giving the company 4 stars due to the time it took for the repair. Happy with the furniture and the level of communication with the company.

Very pleased with the sofa's we ordered. The delivery team were very friendly and worked hard to get the sofa's installed. The quality of the sofa's appears to be exactly as we had hoped.

Item delivered on the day promised . We were called in advance . Drivers very courteous and maintained social distance .

Excellent service, and great sofa and chair.we were very happy with the delivery , the men were very efficient and professional.well done.

Excellent customer service - very professional, efficient, timely. Order was ready sooner than expected. Proactively maintained contact - couldn’t ask for better. Highly recommend and will purchase again

Great service and great products. We purchased a foot stool 3 years after original Sofa and colour match is great. Thank you

Lovely settee , delivered when convenient and on time

Absolutely beautiful high quality sofa, it really exceeded our expectations. Delivery could have been faster but that is true with all sofa retailers! I liked that I could pay a deposit up-front, but it seems a bit old fashioned that I had to call up to make the final payment rather than it being automated.

Very pleasant to deal with on the phone, and very happy with the product. Delivery date did change, but in these times not going to be pointing any fingers. Will definitely use this company again

Ordered the Rose suite and we received the sofas yesterday. Excellent service from the start to finish. Cannot fault this company. My original order was with Parker Knoll and I was very disappointed and had to return it as there was marks. Highly recommend The Lounge company, excellent quality and the delivery men were very professional. Good service and quality furniture , at last.