Great comfy sofa, offered in range of fabrics. Perfect for what we wanted - size, shape and colour. Would definitely recommend to others and reorder if and when we need a new sofa in many years to come!

We are so happy with the service The Lounge Co has provided us. The sofa is so beautiful and comfy and all the advice we received from Paulina & Emma has been amazing! Thank you so much, we'll definitely be back again and would have no hesitation in recommending you! Very happy customers Neil & Claire

We were supposed to receive our sofa on the 26th of October. The delivery drivers had notified me the bottom of the corner piece of the sofa was soaked in water all the way up to just below the seat cushions. I refused delivery as I couldn't get through to customer services to come to a resolution at 4 in the afternoon and the delivery company could not wait anymore. In fact I have never managed to get through to customer services on the number on the site only the answer phone. Also online chat is always never available. I have no responses to email either. An hour after the delivery company left customer services did call me to advise I could have the sofa redelivered and a technician will come and inspect the damage. Unfortunately I do not want to be at the mercy of a technician deciding whether they think there is a problem with my brand new sofa given most likely this has been sitting in dirty water and you can't see the damage to the frame behind the fabric. I was also initially offered the simple resolution of just taking a refund after waiting 2 months for a sofa. Customer service agreed that I could take delivery and the corner piece would be re-made from the same batch of fabric and delivered when ready which sounded like a good resolution and they would get back to me on Wednesday when the sofa would be most likely be booked back into the depo. I have since chased this twice on email (28/10 & 30/10) to customer services with no response. I have called customer services today the 02/11 which always goes through to Chiswick branch not customer services. Having checked the notes there it turns out that there are no notes agreeing to replace the corner piece and I can take delivery but a technician will again decide whether they think there is damage to the sofa, but not to worry as it is aqua clean fabric so sitting in dirty water would just wipe off ?? I have also been told now that I need to book the re-delivery of the sofa myself as I guess it is now my problem to own, but I can't because what we agreed over the phone doesn't match the notes made on the system and I can't get through to customer services to do anything. I'm sure this is an ok company if nothing goes wrong but otherwise good luck no one will respond ..

Great service in store, knowledgable staff who didn't force us into a purchase. Smooth sofa delivery that followed, very happy customer and would recommend.

Brilliant company from start to finish. Efficient, polite, delivered without any issues whatsoever. Sofa is soooo comfy that I’ve fallen asleep on it 3 times in less than 2 weeks. Had loads of comments on how gorgeous the sofa looks too. Highly recommend!

Purchased 2 chairs. One delivered prior to lockdown and one when restrictions eased. Delivery teams were efficient and courteous on both occasions. Pleased with the chairs. Only downside is that the application of the advertised discounts was a bit hit and miss, but eventually sorted out.

Excellent service, delighted with product!

Good company to deal with. Had unsolved mystery of very soft chair cushion, otherwise would have given 5 stars

Really pleased with our purchase, good quality, very comfortable chairs and sofa.

Jual desk delivered within 48 hrs. Quality great, easy to build and blue tooth sound from the speakers set under the table top is excellent.