I liked that I could put in my own filters. It was also extremely helpful that it provides full information on all homes. Thanks to Popular Homes!

I liked that I could put in my own filters. It was also extremely helpful that it provides full information on all homes.

It definitely cut down on wasted time swiping through homes that I shouldn't even be looking at. This is a wonderful source for home searching. It is easy to use on for daily searching and very user-friendly! I would recommend it.

Prompt response is much appreciated

OneRent/Poplar Homes still feels like a growing property management startup. In our experience, they definitely do their best to assist all renters and owners, but we’ve had inconsistent response times to requests and inquiries. Sometimes it’s immediate, other times there was no response. It may have been simply growing pains as their team became larger. Beverly and Anthony were really nice to work with when they assisted us with move-in, move-out and repairs. Our situation was also very unique because the home owners lived above us and we ended up having a good relationship with them. So at times it felt odd/unnecessary to do a telephone dance with OneRent, who would then speak with the owners upstairs and then cycle back.

Paul did a good job getting the lease renewal completed quickly. Thanks Paul! I would hope though that this process would be more automatic/ initiated by Poplarhomes rather than the owner having to reach out to move the process along. I was told this was supposed to be done within the 90 period before lease expires but No one reached out to me. I had to contact Poplarhomes myself.

We had some issues with our microwave and fridge at the beginning the techs that they sent couldnt help us but always the people in onerent were helping us, they sent another techs who decided replace the microwave and could fix the fridge and everything at the end is done and perfect, tooks maybe a little more time that we wished but we understood due the pandemic

Very simple and efficient procedure

I did not see them yet we are only talking all the phone but he seemed very nice.Thanks

1 Star, because the service is very very bad. You literally wait for 2 to 3 days to get a reply from OneRent. Even though you pay 8% monthly fees as a 360-degree program that assures you a rent guarantee program You have to do many follow-ups for rent collection, Utility bills reimbursement, etc. They also don't do the property inspection. In agreement, it is mentioned that every six months they will do the property inspection. but they don't do it. from 2019 to 2021 in two years only once they did the property inspection after following up with onerent atleast 30+ times. The promises what they give are 100% false assurance. Due to this bad reputation, they are changing their company name. Earlier it was OneRent and PopularHome, next year you will see some other name :-) I am surprised how are running the business.