Very good service helped me move within a week and everything went well. Even with the colleagues their very helpful.

It’s terrible company to do Business… They charge you for services without your knowledge or your approval.

I would not use Poplar to support property management. Sure, you will talk to some local people that are very knowledgeable, but their just the broker/realtor sales team. You will then be put into a shared service support model (Philippines) and never talk to them again. The contractors they have are not qualified, know that all work under $500 is auto approved and take advantage of it. You will have to do things yourself, or find contractors and essentially overpay for a payment and maintenance ticket tool.

I am deeply dissatisfied with the management of my property. After notifying the company of my contractor's scheduled visit, I arrived to find the lockbox empty with no key provided. Most alarming, the back door had been left unlocked for 15 DAYS following their walk-through inspection, raising serious security concerns. Despite multiple attempts to communicate, I received no response from the management regarding these issues. Their negligence and lack of communication have destroyed my confidence in their services. I have terminated my contract and strongly advise others to avoid this company.

HORRIBLE HORRIBLE HORRIBLE- ….If I could award negative stars, I would. ATTN: OWNERSHIP GROUP — Your manager “Athena” is RUDE, and MOST DISRESPECTFUL. Period. Someone called and said they were calling about a condo I had for rent. Mentioned the correct address; asked if I was the owner, to which I hesitantly (and now regrettably) replied, “yes.” I asked how they got my number and they said it was listed (which it wasn’t — it’s obscured). THEY THEN HUNG UP ON ME. Caller ID allowed me to call them back and learned it was POPLAR Homes. I asked to speak to a Manager but there was so much noise in the background and impossible to hold a discussion. I raised annoyance about being hung up on and Manager “ATHENA” told me to deal with it —that it was a Friday and they were having an event. Athena did eventually identify the person who hung up on me only as someone from their “marketing” department. WHAAAT? This is Poplar’s marketing tool — to call and hang up on people???? I asked to speak to upper management and eventually, the OWNERSHIP GROUP and Athena replied, “you can’t speak with them because we’re not managing your unit.” Athena repeated that statement several more times. When I said I would leave negative feedback, Athena’s response was, “you can do whatever you want”. Athena’s attitude was pathetic, pour, and downright rude. I would NEVER ever hire a company that permits, promotes, and applauds such RUDE behavior. Ownership Group- WAKE UP. Your company harasses innocent people and then has the audacity to speak to its potential customer base with such disrespect and disdain. I WILL NEVER, EVER HIRE OR RECOMMEND POPLAR HOMES AND ON EVERY OPPORTUNITY AVAILABLE, I WILL RECOMMEND —AGAINST— USING POPLAR HOMES.

Terrible communication. No updates. My tenant was without hot water for over a week

Very bad, they need to stop this business, they can not handle it, it was just stupid, they were not able to rent home middle of the los angeles county for 4 months while the price was Lowes in area ! I learned they had no showing for weeks

They lied about me moving in I have a Harris County Housing voucher and I went to see the property last week and they said someone else had a voucher and they came before me that's was a lie cause right after I viewed the property I asked how can I put my deposit down and then they sent me a link to pay for application fee so I called and a lady said don't pay the fee then when I called the next day they said the property was gone so either they are against black ppl or tht don't know what there doing just a funky mess !!! 😡😡😡

It’s terrible company to do Business with they never return your emails or your phone calls. They charge you for services without your knowledge or your approval. They have very pushing sales people.

worst company to manage your property. Don't use them