My experience with OneRent was almost two years ago now, and it was so profoundly bad that I am writing this review. Multiple friends have almost applied to a rental managed by this company and every time I have to tell this story over again so they avoid OneRent-managed properties. I am shocked that OneRent/Poplar are still in business given how disorganized and incompetent they are, and the person I dealt with completely ghosted me when I expressed my frustration (at the end of a 1+ month long, extensive application process where they bait and switched us multiple times). Unsurprising, given they took 4+ days between responses after routinely promising next-day responses. I'm sure I'll receive a response here-- but that is 100% lip service. I have screenshots of every claim I make here that I am more than happy to provide. I'll try to keep it short, as I am distilling the back and forth between multiple people and OneRent over the course of 1+ month. We were applying to a house as two couples. They twice changed the terms of the rental: First, they told my partner that they approved us on the condition of a 1.5x/$5400 deposit (even though our total income was well beyond the 30% rule with only two of our *salaried* incomes considered). Whatever, fair. We loved the property so we were prepared to comply. We were getting the money together when they contacted me to let me know that they actually also wanted a letter from my employer. To clarify why this is absurd, I am a fully salaried employee, had been in my Director-level position for a year at that point, and I had also already presented BOTH paystubs AND 3 months of bank statements to this company. Nonetheless, I requested a signed letter from my company's HR because I figured this would be the end, but alas it was not. I sent the letter and we did not hear anything until two days later, when they contacted my partner to let *him* know that they would need an additional $1000 deposit for my dog, which I had explicitly asked about before we even applied, and who had been listed on our application. We had been told the property was pet friendly, full stop, over a month before this point, when we very first applied. They dragged us through *more than a month* of back-and-forth, requesting paystubs, bank statements, employee letters, and only at the very end sprung yet another deposit on us. I'm not surprised at all to hear about the other reviews detailing what it's like to live at a property managed by OneRent. Luckily, we were so turned off by the entire experience and numerous red flags up until that point that we had already decided to continue looking and found another house which we applied to and were accepted by within 4 days. This property (which we still live in) is managed by a massive company with strict tenant standards. They only requested paystubs from us and the standard one month rent deposit plus a $500 pet deposit which they disclosed upfront. They have never taken longer than two days to respond to us and I have a phone number to a human being who I can speak to if something goes wrong. I wish all the same for those reading.

Our paperwork was lost/incorrectly filed at first and we were threatened with refusal to renew our lease or to redo all the paperwork and verification process again. Last time we did that it took a month and so we were against redoing it. Thankfully a new person was able to sort things out but this was nonetheless an unpleasant and stressful experience. I hope this never happens to anyone else.

Totally incompetent company. Over the time we've been in our unit, maintenance issues have been dealt with extremely slowly or not at all, with terrible communication. Two weeks ago, I put in a maintenance request for a roof issue that has caused water to leak into our unit every time it rains. I have received no communication on this, and when I logged into the website, I saw that the request had been cancelled - without any repairs being performed. As I type this, water is dripping in from the same leak right behind me. It is causing damage to the house itself which will ultimately be expensive for the owners as well as annoying and possibly dangerous (due to mold) for us tenants. Over the winter, an emergency plumbing issue caused a leak into the unit below ours. We had to turn off the water completely for a couple days. When I called to report it, the customer service agent asked me to find a plumbing company for them because apparently they don't have anyone on call and are not capable of finding someone themselves. An issue that should have been fixed immediately took days because of their incompetence. It seems that Onerent - or 'Poplar Homes' as they've tried to rebrand - is not aware of landlord-tenant laws in the State of Washington. They regularly exceed the amount of time legally allowed before a repair is performed. They blame it on needing to contact the property owner, but it's clearly poor communication and mismanagement on their part - and it also does not matter. Laws are laws, and playing phone tag with the property owner doesn't change the fact that once a repair request is submitted you have to have it fixed within a certain amount of time. I have considered legal action on a number of different occasions due to their slow or nonexistent maintenance. Don't rent from Onerent, and if you're a property owner, don't use their services. They'll take your money and leave maintenance issues unfixed, leading to expensive damage.

Well coordinated and quick to respond. Maintenance plumber was in time and was prompt to respond. Overall went well and fixed the issue.

OH MY GOD!!! These people are a pain in the ass. This by far has been the worst experience with any property management company. We started our rental agreement with this company in 2019 and since then there have been “N” of issues that we had to face and there was only one answer from these people at all times “we are trying to reach the property owner for approval” or “the owner is traveling and it’s hard to reach him.” We decided to end our lease and had to leave the keys in some lockbox that they installed on our door. Since the day we told them our move our date, we have been constantly asking them for the lockbox code so that we can leave the keys in it. It has been a week now that we have moved out and they are still not able to provide the code. All we hear is we are trying to get the code. My advice, Please please please just stay away from this company. It’s better to directly get in touch with the owner and work with them.

Great customer service!

Decent process at initial rental, awful if you need maintenance done or on renewal. They pretend to respond n maintenance but then take months to do anything and then bombard you with multiple messages late at night. If you do happen to know the ultimate property owner it becomes very clear that they are not honest or truthful, perhaps this is one of the reasons why they do all they can to avoid any tenant or landlord communications, including threatening tenants who dare to respond when a landlord reaches out directly.

Good prompt service and follow up

This job was long but I am glad the communication was consistent.

immediate response and got alternate electrician to come in on same day