VERY UNPROFESSIONAL!!!! If you are renting from them, FORGET about your security deposit. We were renting a house for 3 years and we left it SPOTLESS. Even though, I confirmed with them before we left and they said as long as you leave the house in the same condition you received it, we will not charge you a cleaning fee. We've spend 3hrs cleaning house from top to bottom and left it SPOTLESS and even sent them pictures and they still charged us $600 for a cleaning fee. NO MATTER how dirty any house is, there is NO WAY a 2 bedroom house can be cleaned for $600. They deducted $1500 from the deposit including landscaping fee of $950. There is absolutely no grass or trees in the house, it's mostly rocks. They said that they will return the rest of the deposit back. We've vacated the property on 4/30/2024 and as of today 8/16/2024, we have not received the rest of the security deposit back. Every time I call, they said that I have to contact the property manager, Brandi. I keep on calling and emailing and I get no response. And they keep saying that we cannot do anything, it has to be sorted out with the property manager which she doesn't answer or respond back to emails. STAY AWAY OR FOR GET YOUR SECURITY DEPOSIT. VERY UNPROFESSIONAL.

They were very unprofessional contacting me trying to manage a home I already lease and manage fine on my own. I would stay away from this management company as they are very aggressive and assertive and only care about there interests.

If there is zero rating available I will give that to popular homes highly unprofessional when a tenant moved out they didn’t do any proper move inspection and after that charged $2000 to us for maintenance such a bad experience please don’t go with them such lazy and careless company

DO NOT USE THIS COMPANY. They are the worst. They do not respond. I spent hours on customer service trying to get them to reply to me. They never followed through with what they said they would do. I had to contact the founder on Linkedin to get them to finally reply to me. Save yourself the aggravation and avoid at all costs. I wish i'd listened to reviews before I worked with them.

Where do I begin. This company should be out of business. The way these people just waste home lookers time. I seen a place put an application down got approved….then before the next final step the guy that “helped me NAMED CLYDE” literally waited a WHOLE WEEK TO PULL THE RUG (my application) FROM UNDER ME. Now I have no place to move to and these people here they don’t care they just get rid of your application without letting you know. Oh and the phone tag calls ridiculous. Everyone in the call center should be fired. Why can’t no one in the office help on a file when someone is out of town. Makes no sense. Like what kinda “Business” is this. Dont even listen to them CLYDE told me after denying my application to just pick another property and they’ll just tell the place to approve me. Like how can I trust you after what you just did to me. I had extended my lease at my current to be able to move in Friday. Now cause of CLYDE HORRIBLE COMMUNICATION I HAVE NO PLACE TO MOVE TO IN 2 days. These people man. SMH DEFINITELY DO NOT RECOMMEND

Poplar Homes only has bad reviews here and I doubt I'll be adding anything new. While tenants have bad experience, as a property owner I can confirm that it is the same if not worst on the other side. - Maintenance team doesn't know the lease clause drawn by the Poplar team. I had to point out to them what is covered under maintenance - Emergency line doesn't work. During a major water leak, my tenants ended up calling me since Poplar team was sleeping. The damage costed me +10k in damages since it took me couple of days to fly across the Atlantic ocean to attend to it. - After getting fired, they try to reach out to me for reconsidering them. During those discussions, the sales team guy Mr Kynt Harold Gonzaga disappears for 10 days and then sends the following email: "I deeply apologize for the delay in delivering the promised materials after our last call, which may have caused you frustration. It's clear that we've fallen short of your expectations in this instance. After reflecting on our recent interactions and considering your feedback, I've come to the realization that our current level of service may not align with your needs and expectations. As a property management company, our utmost priority is to provide exemplary service to all our homeowners. However, there are instances where despite our best efforts, we recognize that we may not meet every client's expectations. In this case, it seems we've failed to deliver the level of communication and service that you rightfully expect and deserve. Moving forward, it's important for us to acknowledge when we're not the best fit for a client's needs. While it's a difficult realization, it's essential for transparency and honesty in our client relationships. Should our paths cross again in the future, I assure you that we will be dedicated to improving our communication and service delivery to better meet your expectations. Once again, I apologize for any inconvenience or disappointment caused. Thank you for bringing this matter to my attention, and I wish you the best in finding a property management solution that aligns perfectly with your needs." They have gone from promising excellent service (but not delivering) to accepting subpar service (and still not delivering it).

We vacated our apartment on the 19th day of the month but Poplar collected from their auto-pay the entire month's rent. I contacted them and they promised that the excess rent we paid will be refunded. When no refund came, I started calling them. Each time they responded that someone will get in touch but no return calls ever came. I also sent emails but no response. DO NOT EVER RENT AN APARTMENT MANAGED BY POPLAR!

It’s a dishonest and unprofessional management business. It’s was a nightmare during my property under their managed.

Absolutely RUN. This company is a SCAM doing the absolute bare minimum to keep collecting fees. Majority of the company is based in the Philippines and does not know the first thing about property management or the local markets they're operating in. Unfortunately, they purchased my PM and I wanted to give them a chance to iron out the kinks before running, but this is a dumpster fire. Most of the bids I got from them were wildly over the top for the job needed, and they'd typically tell me they couldn't get an alternative bid. I've now learned that this is because so few respectable vendors will work with them after not being paid for jobs that the vendors who will work with them are not necessarily the A squad.. After approving a bid, I would have to follow up for weeks or even months to see if anything had been done (even for massively urgent hazardous issues.. which I'm positive caused a long term tenant to move out). Multiple times major items took so long to get started or to get an appropriate bid, I ended up having to handle it myself (ie. roof replacement, unit turns, etc.) You have to audit all of their accounting because inevitably late fees will change every statement, utilities are sometimes billed back (or not at all in the case of one of my properties.. resulting in ~$2000 in unpaid utilities), and god speed if you have a delinquent tenant. Reporting is terrible and full of errors, so if there is an issue, you won't find out til it's too late. The tenant screening process seems non-existent, and they have no problem blatantly lying to you (my final straw before finding new management). This company has lost me thousands. I've never posted a rant like this, but I feel very passionately about telling anyone who will listen to stay away from Poplar Homes / OneRent.

I’m currently looking for somewhere else to live as we speak. I’ve been living at my current residence for 7 years , poplar homes took over last year. I thought it would be a good thing because I could finally make online payments. And this personally been a “crap” show. Unresponsive workers, everyone is clueless and you have to repeat your issue a million times. Unknown charges being added to the rent. AND PLEASE KEEP ALL OF YOUR MONEY ORDERS /serial number recipes. I have one that shows cashed and they keep saying they didn’t receive it. Scammers I wouldn’t recommend rent somewhere else please.