Our interaction with One Rent has been very positive. They are responsive and keep us updated regarding the progress of the maintenance request. They proactively follow up with vendor regarding the service appointment, and take the service feedback after it is done. In the past we had 4 maintenance request and every time the way it was handled was good.

What an amazing experience, applied for a property was told I had to go to a showing even though the owner approved my application, proceeded to advertise that I was an owner approved applicant on their site and that the property would lease soon, and then leased the property before the scheduled showing to someone else. Then they tried to tell me about properties 4 times as expensive and in different cities. Cannot recommend more if you're into wasting your precious time. EDIT: onerent did reach out to talk to me, telling me they had ILLEGALLY recorded our prior phone conversations for 'quality assurance' in California not notifying the other party they are being recorded is a CRIME, I will be reporting to the attorney general.

Onerent is worse the worthless. If tenant is late on payment, onerent goes dark with no communication at all. They provide negative benefit to managing yourself.

I have been using OneRent for my condo rental for 2 years now. I had been reasonably satisfied, but recently have had repeated service requests. The most recent was the need to replace a kitchen faucet that retails for $189. Their parts and labor estimate came to $1299.86. I will be shopping around.

I’m a tenant renting through OneRent. ABSOLUTELY terrible experience. About six months ago, my roommate and I moved into a condo that was being managed by OneRent. Mutiple bugs on the website was the first thing we noticed. Second thing, we were missing a set of keys since we moved in (FOB key) specifically. We called them after moving in, about a total of 10 times, both of us, as the previous tenant had picture proof that they left both keys in a lockbox and there was only one. Each time they garaunteed us that they were working on it, “we’ll resolve it”, “we’ll contact owner”. We contacted owner who said she never heard from them and even did a three way call to ensure we would get a second key. 6 months later, no key. In fact, we were robbed recently and several important documents were taken. Security footage showed it was someone who has access to our unit and our old code. It was ONE rents responsibility to ensure that we had new codes set to our building and spare keys. Didn’t happen. Whether this is all related I’m not entirely sure, but we demanded to speak to a supervisor this weekend and were told that they don’t have any supervisors working on the weekend. Each time we call, we have a hard time understanding them. They also seem to have no record of previous calls, it’s as if there’s no documentation system in place or communication . We have to explain the story several times to different people which is really frustrating. Really terrible experience and if we had the resources, we would take legal action against this company . I DO not recommend using their company.

One rent team were excellent in helping me secure a good affordable rental. They walk thru the whole process and even checked in on me after my move in to make sure I was happy. Yes I am happy thanks to One Rent!

I was on a very short timeline and had a defined list of things I needed to happen. The personnel at Onerent were phenomenal. They listened to every one of my needs, and then reviewed them with me to insure they understood, and then set about to accomplish them for me. They kept me updated throughout the process and continued to check with me to see if any other needs or concerns had arisen. They delivered on everything I asked for and got me through the rental process in amazing fashion and speed. I was (and am) thoroughly satisfied with Onerent and the customer service they provided!

STAY AWAY Opened a Maintenance request since there was no Hot water in the apartment. They want the tenants to troubleshoot before they could send a technician to AVOID Chargebacks. We live in a multi tenant unit and we don't know where the water heater is. Even if I can find I am not comfortable messing around with a gas water heater. Looking ahead for a nice charge (possible) for a fault thats not mine in addition to no hot water for the last 24 hours. ****************************EMAIL FROM ONERENT*************************** I hope this finds you well today! We have received your concern and we understand how important it is to you to have hot water but we just want to make sure that we've done everything first before sending out a vendor. We ensure to do this initially to avoid any possible tenant chargebacks if ever the vendor finds out that the issue can easily be resolved by simple adjustment or a setting issue. So please try out these troubleshooting steps below and see if it helps: **SEVERAL YOUTUBE VIDEO** You can also check this website: **SEVERAL DIY VIDEOS** Thank you and please review the videos. Kindly let us know if the troubleshooting was successful or otherwise. If the issue hasn't been fixed, please send us a photo of the issue showing the make and model. Hoping to hear back from you soon. Have a great day!

They did everything as promised. They closed on the original guesstimate week to get unit rented. They got me a great Tenant. With them doing the listings and showing(s). I was able to utilize my time by working and enjoying my weekends. Instead of wasting my time and weekends to show unit. Best monies I have spent in a long time. Will use them again.

I booked a viewing with them. They sent an email the morning before the viewing and I clicked confirm, then got confirmation texts for my viewing. I show up at the appointment time, they've also had another woman book for that time. It's 10 minutes past our appointment and no one is showing up. I call, they have me wait on the phone for 15 minutes, only to tell me to wait a little longer, I told her I couldn't just keep waiting and had to get back to work. She asked for the property address (which I had already given her), then told me it was already leased. They made two of use waste our time, clearly not a well organized company.