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Tania Neshausen

27 March 2021, 08:09

  • 1 Review
  • NZ

Verified

2 x Versace Lamps

I ordered two Versace Lamps, (1x table top and 1x floor). These were ordered July 2020, the table top lamp arrived February 2nd 2021 and Floor Lamp February 19th. I realise with Covid-19 there are delays but this isn't all! I spent $3,710.60 on freight and the Floor Lamp came damaged and I can't even use it, will need to be repaired, so have sent a message back to Grayson Living, same day but still today have not had a reply to when my part will arrive so I can pay someone else to fix. No fitting, No compensation, Not a great experience on $7,000 worth of product 😡

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JH in

27 March 2021, 04:03

  • 1 Review
  • US

Verified

Easy and pleasant transaction

Teresa was great to deal with and remained patient and very pleasant as we changed our order which required some adjustments. Thank you for your help; we look forward to receiving our dining room set!

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Chris

27 March 2021, 02:43

  • 1 Review
  • US

Verified

Defective latch on expensive storage container

One of my he latches on the decorative storage box was bent, probably during manufacture. Does not latch properly. Poor quality control. Not worth the hassle to return. Will be more cautious with respect to future purchases. Otherwise the product is as advertised.

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Andrea

26 March 2021, 21:43

  • 1 Review
  • US

Verified

Just ordered a dining room set

Just ordered a dining room set. I had an amazing experience with Grayson Living. Alejandra was very personable, prompt in response, kind beyond words and patient. I hope she is one of your top echelon personnel as she should be.!! Cannot wait for my merchandise.

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MARTHA COHEN

26 March 2021, 20:36

  • 1 Review
  • US

Verified

While it took quite a while to receive…

While it took quite a while to receive the media cabinet, it was worth the wait. It is probably one of the nicest pieces of furniture I own. And the communication was great. I received a call telling me about the delay and the reason why, much appreciated!

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Shelly Morgan

25 March 2021, 07:31

  • 1 Review
  • US

Verified

Most awesome!

Most awesome! Thank you so much Thresa for the exceptional service!

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Joyce

24 March 2021, 08:34

  • 1 Review
  • US

Verified

Great experience

Great experience. Lubomir is very professional and knows how to deal with meticulous clients. He’s patient and pleasant to work with.

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Patricia Lawlor

24 March 2021, 06:03

  • 1 Review
  • US

Verified

Very friendly and helpful very happy so…

Very friendly and helpful very happy so far!

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Tamara Black

24 March 2021, 01:44

  • 1 Review
  • US

Verified

Great customer service

Great customer service. Kept informed of order situation and status

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Brian Mornan

21 March 2021, 10:50

  • 1 Review
  • US

Verified

Missed promised delivery second time

Missed promised delivery second time