Very polite and helpful phone service to place my order

I have been shopping online and in-person for almost a month and always ended up frustrated with misinformation about items being in stock or promises that I will get the item in 3-4 months. Then I found Grayson, who has a quicker turnaround because they keep things in stock or on order already. They also have "white glove" delivery to get heavy items in place and assemble them for me. The $200 is well worth it, and their 10-15% discount along with not having to pay tax saved me much more than $200! Theresa was so wonderful with my reclining chair order, I finally had the sense to go back to Grayson and order the dining chairs and leather office chair. This time I had Darren and found him to be polite, helpful, and knowledgeable. Thank you Darren and Theresa!

This review is dedicated to the most helpful Customer Service representative I have ever had the pleasure of knowing: Monica. For roughly the past year, I’ve been saving up to replace my mom’s banged up, 30-year-old bedroom furniture. My mom and I found a very nice bedroom set that, out of all places, was the cheapest at a small store in Beverly Hills by the name of Grayson Living (then called Grayson Luxury). I’ve spent virtually every day planning (more like day-dreaming) how it would all go down. Needless to say, this meant a lot to me. About one week ago, I reached out to Grayson to ask a few questions about the pieces I planned to order. I didn’t actually ask the questions yet (I had about seven or so), but I did list the product SKUs for their reference. Within the same day, Monica reached out to me with specifics on each piece of furniture: their availability, estimated ship dates, and estimated delivery dates. One of the items ended up being discontinued. So Monica, without me asking (remember, all this information was in her initial response), reached out to the manufacturer of the discontinued item to find out that there were only two left available at their warehouse. Within one e-mail, she answered five questions I hadn’t yet asked. Anyone reading this who’s in a leadership position knows the value in that. We exchanged a few more e-mails throughout the week since I came up with a few more questions. Monica more than answered all of them, even going so far as to research product alternatives to the one that was discontinued — by the time I decided to pull the trigger on the order, the last two pieces sold. Monica was not only incredibly kind and helpful, but refreshingly human and caring. She understood how much this order meant to both myself and my mom and she took it upon herself to make sure that any and all of my questions and concerns were laid to rest. It’s a true pleasure to know a natural born leader like Monica. She’s helped make my day dreams come true.

I work full time and for years, I have shopped almost exclusively online. I have a lot of experience navigating the world of e-tailing so when you come across a true gem of a company that goes above and beyond to make your shopping experience a good one, it is worth taking a few minutes of time to shout out their excellence to the world. Grayson is not only superior in the wide range of furniture they offer (wow, what an awesome selection of home furnishings they have) but their prices are the BEST. Unbeatable!!! And if that isn’t enough their customer service people treat you like royalty. I’m a fan for life. Five star service, selection and pricing. Thank you Grayson!!!

Great customer service-my item is on back order and their communication with me was very quick and informative-can’t wait to get my order.

I worked with a very helpful advisor, who worked through my concerns about making such a large purchase sight unseen. He listened to my issues, including size, and sent a fabric swatch Holding my couch until I felt ready . Very patient. Thanks for a great buying experience.

Great customer service!

Grayson Living, a company that always do the best to delivery faster!

Spent a lot of time going over their items in various categories on their website before finally settling on two items that would work for my needs. Ordered them, my card was charged then and got an email to say neither were in stock and one would be on backorder for almost 6 months. Grayson doesn't appear to have the ability to know if an item they are offering is even in stock so buyers should be aware of that before investing time into browsing their site. Having said that, their customer service staff were quite responsive and helpful in getting my questions answered.

Very professional to do business with and excellent customer service support options. Thank you.