Very good support

the people i dealt with were very patient as i am not very tech savy & i am slow

Service query responded to promptly and personnel courteous and respectful.

My 2023 program was working well but I had to re-new the subscription for $1040. It wasn't easy to install the update. I did not manage to do it myself. The Reckon staff helped me out by entering my computer. However I was warned that next time I will be paying for the service. Is it fair?

Friendly and happy to help

talking to people who help is good

The software would be good if it worked. But there are constantly incoherent glitches. Every quarter, I do the detective work to find them, then send a long list to my accountant for her to correct. Once she has done so, I can continue with reconciliation. However, on some occasions - the latest in relation to pay roll - my accountant was unable to correct and told me to ring Reckon for assistance. This has happened before, and I have never had a constructive conversation with the assisting team. When I call, it is because it is an advanced problem, not beginners' stuff. However, the team is unable to recognise this. I, on the other hand, am left with hopeless attempts to rectify, which last time then inexplicably spread from one incident to at least six. More, actually. The person I spoke to was herself convinced that she had solved the problem in a matter of seconds, and that I was the problem, whereas it was clear to me that the person at the other end was very freshly trained and blissfully unaware of the functionality of the layers of the system, links to the ATO and superannuation, but also about really simple things like how to draw a report. When later I saw the mess and devastation I was left with, which has spread to two people, various bank transfers and three payment dates instead of just one missing payment of an employee in the bank transfers, and which contained mind-blowing new added figures which were definitely not there when a couple of days prior I first prepared my list for reconciliation for the accountant, I decided not to call Reckon again to have them sort it, but instead spent a full morning sorting it all out myself. Never again shall I call them for assistance. If you are not savvy enough to look through the various layers of the system and then also take the time to quadruple check that no end is loose, do not use this company. Errors in the reporting are very, very common, and help is NOT at hand.

The staff understood what we required, gave us the relevant information and helped us through every step.

Efficient and professional assistance. We are a busy business and appreciate rectification in the least time spent.

This product is outstanding—offering exceptional, instant personal service and reliable phone support whenever you need it. It outperforms major competitors like Xero and MYOB, and does so without the excessive monthly costs. If Reckon can deliver such fantastic service at its affordable price, there’s really no reason to pay the exorbitant fees charged by other popular products. Do yourself a favour: don't just sign up for a product because it is popular. Shop around and check out Reckon—you won’t be disappointed, and you’ll save a significant amount.