I used Nolo before for advertising for Bankruptcy, we lost money TWICE. The way it works is NOLO shares leads with other attorneys so it is first come first serve, so many times before you even call a lead, another attorney has called and set up an appointment. The sales person we signed up with made all these promises that NOLO has changed, the representative that we worked with does not work there anymore, the salesperson said there are all these leads and they don't have enough attorneys to fill them, this is the line I was given. Why I fell prey to NOLO again, I am still baffled about it. Why NOT to Hire Nolo 1. Most of the leads are poor quality, either they are spam, picking your brain, have no intentions on hiring an attorney, want to do it themselves, make appointments and never show up, or just have no money to afford an attorney. 2. You are one of a few attorneys who receives the lead 3. When you receive spam leads, you have to be quick about getting credits, it is another accounting task and takes more time away from you generating business. 4. Read your contract NO REFUNDS, they will hold you to the contract no matter how dissatisfied you are. 5. Waste of valuable time, time calling bad leads, time emailing bad leads, time setting up appointments for bad leads and time wasted for no shows. I looked up all the leads we received with other attorneys to see if the leads did retain a Bankruptcy Attorney and filed Bankruptcy and most did not that clearly in my opinion is a good indicator that they are mostly bad leads. With NOLO think about it, you spent countless hours chasing down leads, some are completely bogus, most are just calling to pick your brain, very few hire you, just think of how much time you have wasted when you could put your time generating leads that are NOT SHARED. There will be no third time for me, shame on me for even considering them a second time.

Unreliable, untrustworthy, BS referral DO NOT USE

This lead program is a total fraud. When you call them the people don't even recall filling out anything. Some of them think the services are free. Divorce leads for people that are not getting divorced. Bankruptcy leads for people that don't want to file bankruptcy. It goes on and on. A complete fraud.

I wish I had read some of these reviews before I purchased these "leads". The overwhelming majority of the family law leads that I received were from people who did not have sufficient funds to engage counsel. There is an appeal process to challenge these leads "counting", but frankly that just leads to more bad leads. Most disappointing was that I was assured I could discontinue this whenever I wanted to do so. I figured out pretty quickly this was something I did not want to continue with but I was encouraged to hang in there. It was then that I realized that I had been charged for an automatic monthly renewal. I asked the company to discontinue my service (and keep their next month's leads beyond the few that I received before I realized what had happened), but they took my additional almost $500 instead knowing full well that I was unhappy with their services. Do not use this company.

Total scam - they send spam emails to people looking for loans and sell them to bankruptcy attorneys - huh? Terrible customer service-owned by KKR which says it all. Run away if you are thinking of purchasing leads from them. We spend $25k/month with them and have to fight tooth and nail over the SPAM we receive.

As a practicing attorney of 25 years this company, which is a division of Martindale-Hubble, a respected company, approached me regarding lead generation, promising valid auto accident leads at $66.50 each, which were shared between 3 attorneys at most, and a reasonable dispute policy. An initial starting deposit was made for $950.00. It took 2 weeks to obtain copy of the terms and conditions of the program. The first lead was disputed, as the prospect was not looking for an attorney, but only advise. This was disputed, as it resulted from NOLO's poor platform for consumer/potential client inquiries. The disputed lease was denied. The next lead was disputed for the reason the person again was not looking for an attorney, which dispute was again denied. The next disputed and denied refund on a lead came from someone other than the prospect, who was not looking for an attorney. At no time did NOLO provide any transparency for the denial, nor will they refund back fees paid for the program upon demand. It is clear that NOLO is a fraudulent service provider that no attorney in America should do business with.

You will be lucky to get 10% of these leads to convert. They are not trustworthy and their leads are generated to get a name and phone number which they sell to you with terrible screening on their end. Pay per clicks are a joke BUT are completely a better way to get leads vs. Nolo. Please also don't get suckered into their money back if it is a bad lead, they cheat you there as well as some of the worst leads they say that they are valid and there goes your money. Plus, what do you get in exchange for a bad lead through them.... another terrible lead. No matter how desperate you are, DO NOT fall prey to these jokers. Bad news all the way around. Not helpful. Poor lead source. Save your money.

POSSIBLE FRAUDULENT SITE: Took CC INDFO AND ORDER: NO CONFIRMATION email, NO CUSTOMER SERVICE answer.

it's nothing but Spam, and is utter garbage

Nolo simply doesn't stand behind their software products. When a flaw, glitch arrises low-level customer support for Nolo.com, Willmaker Plus 2019 offers no help. The software has a major flaw and all customer support can offer is "unfortunately" and "I'm sorry, there is nothing I can do" This is not acceptable product support. It is sidestepping responsibility for a malfunctioning product that Nolo sells for a particular purpose. The issue is data, when entered using a Mac, is not auto saved, allowing you to resume work at a later time. A reputable company with integrity would. have knowledgeable tech support available intimately familiar with the software. In circumstances when lower level tech support is not able to address the issue, a reputable company should have access to the programmer​ to address and solve the issue. Although not a solution to lost data which is likely a programming issue, customer support should immediately offer a product replacement in the likelihood that the product data is corrupt on the media supplied. They did not offer to replace the software