I Placed an order on 17th July 2024, and it was only in part delivered. I have repeatedly chased this order sending email after email and got no responses/ despite using all the mail contacts who were in dialogue for taking the order. Have then called there telephone numbers on multiple occasions, and received the apologies and promises of call backs - but never do I get them. Eventually got through to Oli again who I placed the order via email he me told the order was lost and expect it to be fulfilled by end of August/ couple of weeks. I began writing emails again Thursday 5th Sep, Monday 9th and telephoning again today (twice). There is never anybody who can tell me where my order is, when it will be delivered. I asked for manager escalation to speak to/ become responsible and accountable (none were available at 12pm and 3:30pm today). I then asked to call a spade a spade/ if they cant deliver the order then I want to have a refund and was told it would be best if I wait for another call back from Oli... I reminded the team, whilst in the summer i was flexible it was now autumn and with two children + the energy costs for heating this was unacceptable. How is this company has no CRM systems and a single person is the choke point to resolve my issues. I have warned them I would I post this review/ and was more shocked to see I am not alone in experiencing shocking customer service. I would urge others to strongly consider whether it was worth your time and effort to deal with this company.

Avoid at all costs. Take payment and do not deliver. No response, appauling customer service. Been waiting over 6 weeks now and still no product. DO NOT BUY FROM THIS SITE OR THERE SISTER COMPANIES. They have 3 - 4 diffrent trading names. All cons

Lame customer service and no clue what's going on with their delivery company. Contradicting answers about why my delivery. Fed up of hearing "I can only apologise..." instead of anybody caring enough to do anything. They could do a lot more than "only apologise", but they choose not to. Callbacks and updates promised, but I always had to chase. Eventually cancelled the order...still waiting for the refund. Was highly concerned because they were acting susiciously like they or their delivery company had gone bankrupt.

The guys at Vibrant were able to help me out with a new install of an external aluminium Bifold door, our fitter complimented the product saying it's some of the best quality they'd ever installed and the sizing was absolutely spot on, needed next to no packing whatsoever. Off the back of this, the team helped us pick a close matching PVC kitchen window to help us keep cost at a minimum and the product again was immaculate, delivery was prompt and secure and on both occasions I was greeted with a call ahead of time to arrange delivery. We can't wait to use Vibrant Doors again for further requirements around the house.

Great choice of doors. I chose Grey Ash with black inlay look even better fitted. Easy to order online service was great from start to delivery. Will definitely use again.

Placed order. Several days later couldn't provide a delivery date, it was down to the courier to advise. Having waited 18 days after ordering contacted company again. Kept on hold for 20 mins to be told they were at Derby but due to the loss of paperwork I'd not been advised. Embarrassing for me with my customer.

Door was damaged, to replace the door, I would have to wait at least two weeks, not good enough, absolute shambles, still waiting for my refund

First and only time I use this company. The door ordered did not match the customer’s doors well enough so to send the door back the charge was double. How they can justify it I will never know. The door was £115, delivery £45. To send it back another £90. Disgusting

It started off well with Vibrant doors we ordered two doors and a trenched frame, quick order confirmation and initial contact. My husband arranged a days holiday after confirming a delivery day with the courier service, not even 24 hours before (night before) it was due it got cancelled. The blame was immediately placed on the courier firm, I thought that would be the end of it sorely mistaken. We ordered a door frame that was due to be fitted off the back of this order a day after confirmed delivery we had to cancel this and try and source one from another supplier, the carpenter was very accommodating and then advised carry on with the order I asked for the frame to be put back on the order which was confirmed in writing and via a telephone conversation. My husband took another days holiday to wait in and the door frame was missed off the delivery… I contacted the courier company who blamed Vibrant and Vibrant blamed the courier company. I tried to arrange a re-delivery which again was awfully slow, in the end the carpenter ended up trenching his own frame as he had waited long enough already. As goodwill Vibrant returned the courier fees (least they could do if I’m honest given the wasted holiday days) the reason behind writing this review now I am still waiting for my refund for the door frame, I have emailed twice with no response. The after-sales/complaints process with Virbant is awful, they seriously need to look at having an independent team to deal with complaints and issues this is beyond frustrating now, Vibrant you have taken monies and failed to deliver the goods I would like my refund processed promptly please.

I placed a large value order, supplied promptly, but 10 of the wrong doors. Vibrant claim it was mispicked by THEIR SUPPLIER ClimaDoor.. emails and 4 calls later... still no update in replacement.. I searched ClimaDoor and find they are exactly the SAME ADDRESS.. I call Climadoor and find they sit together in the same showroom / sales area... wondering why the others point the finger of blame. Meanwhile a week lost and my hotel is due to open! So the story of it was the Vibrant supplier is a bit of a tricky reply and avoidance. Be careful of these online shopfronts!... so far I now have assurances from ClimaDoor they are pushing for a replacement delivery (all be it a week later) but nothaks to the Vibrant dodg respo0nse, blaming their supplier, i.e. themselves!