Excellent quality doors, speedy delivery and good responsive customer service

Really pleased with the service received and the quality of the service.

We ordered 3 off (2 sizes) French doors - ordered because they were all showing in stock, delivery 3 - 5 working days - and paid the full amount. 1. The 1156mm doors were incorrectly specified on their website - should be 1180mm - and - not in stock - due back - beginning of November 24. My door casings were already built thanks to their website (and order confirmation) for the 1156mm size. 2. Had to constantly contact them for updates. 3. Eventually told that the 1180mm doors were only now in stock end of November 24. 4. After 2 months, asked them to send the 2off french doors - 1208mm- (showing in stock) separately so our builder could (at least) finish these. Vibrant doors said they would send them separately BUT HAVEN'T/DIDN'T. 5. Beginning of December 24 - no doors and no response from Vibrant Doors. I have been more than patient - but now believe that the company is in trouble OR the whole set up is a SCAM, and I will never receive any doors. I will now be fighting to get my money back.

Purchased a set of 4 door white bi-fold slimline doors. The instructions are as much use as an ashtray on a motorbike. Absolutely dreadful. It might as well have been a blank piece of paper at least it would have stopped me from guessing! The staff did their best to help in particular Charlotte who took a video of a similar set in their showroom albeit did not help much with the installation. Managed to figure it out in the end but probably not 100% but it’s been a few days and they are still on and not fallen off! No idea how to fit the bolts and handles though so it will have to go without. Doors look decent but there is a gap at the top even with the packers and stoppers fitted. Again lack of clarity on how these are fitted to the frame but I seem to have got around it.

Once your delivery company and yourselves realised that not everyone uses What’s app the second delivery was tip top . No problems with the product at all .

From the beginning I have received excellent customer service. I mistakenly ordered the wrong door, my error, and Katie was very helpful and arranged this to be swapped over to the correct door. I received a quick response and was informed of the process throughout. Great customer service

Ordered my doors online & it was an easy process. I was kept informed of the progress of the order. I rang to ask if my joiner was able to go & pick the doors up and that was no problem. Company was very helpful

From the initial phone to the very helpful young lady to the finished product is absolutely second to none. The bi-fold oak internal doors are really good quality at a fantastic price. We are a small building company and this was the first time of installing the product. The instructions are clear and they great when they’re finished. Would definitely recommend!

Good quality doors at a reasonable price. Delivered within the delivery timescale. No.issues at all with the company. Would recommend them.

Doors were of good quality. They were delivered safely. Only negative feedback is that, I believe, you have to pay to return. I would like this process to be simpler. I didn't have to return in the end. I would use them again.