I have received a damaged door part on two occasions. Katie is now refusing to provide a replacement frame part as I did not inform them of the damage within 48 hours. This is despite me not living at the property and the delivery being accepted by whoever was working in the house at the time. I have let them know that their 48 hour rule goes against the consumer rights act which gives 30 days to return faulty items, but they do not care at all. They have not offered any potential solutions to the damaged part. The frame part is a flimsy piece of wood which is packaged with heavier thicker pieces so it is obviously going to get damaged more often than not. (Read other reviews and you will see a recurring theme) I suppose I should be happy with a damaged door for nearly £600. I have asked for the issue to be escalated to management, this has simply not been done and the majority of my complaint points have simply been ignored.

Ordered a 4-panel bi-fold. This is where the issues started. First attempt to deliver was to the wrong address and when that homeowner quite rightly refused delivery, once the issue had been brought to the company's attention there was no attempt to have the courier redeliver while they were out until the end of their day when it just so happened our address was on their way home. Multiple calls and emails eventually led to the door being delivered ahead of the originally rescheduled date. But the door then arrived damaged. Round the houses again with little to no proactive customer service to redress the issue. Attempt to deliver the replacement door (using a different courier) was yet again delivered to the wrong address (a different wrong address this time). While quickly remediated, it took multiple emails and phone calls to get there. However, this door was damaged as well. Rude drivers for courier company, passive customer service at best, still no resolution.

Damaged goods (original and replacement), dreadful delivery service (wrong address, rude drivers). Issues not resolved weeks later!

I received the doors was watermarks on it what's disappeared after a day so I left it with out complaining. The time is arrived to install it. When I oiled it the watermarks came out so I contacted the customer service but they ignored me as I had 48 hours to report any problems. The doors itself good quality but the way they acting is very bad.

Ordered doors for a client's project 24/09/24. 1 door arrived fine, other still hasn't arrived 4 weeks after order, despite assurance of 5-7 working days. I discovered that they purchase this door via another distributor who only received the order 08/10/24. Bad enough. When I called to discuss, manager refused to deal with me, instead hiding behind their call centre staff. FYI they also trade as DOORS & MORE.

Avoid this company. Ordered a door and frame. The frame arrived 2 hours late. The door arrive 30 hours late. Customers service was dreadful rude. I ended up have to wait in 2 day. Built the frame yu realise it was not the right size. In the end it was easier move the lintel up and make the opening suite than to deal with this company. Complaints are all done by email and have heard nothing back. Expensive lesson I won’t make again. Also a lots of filler in the hardwood door.

Ordered various doors from Virbrant on arrival in fairness on time, one door badly damaged. I Contacted Virbrant same day via e-mail which automatically replied my mail would be responded within 3 days. As I had a builder booked to fit said doors I contacted Virbrant by phone who said "I would have to wait for the e-mail to be processed through their team and they could not do anything to support in the meantime" This is an absolutely ridiculous level of support I have paid for the doors to arrive in good condition, I have paid for the builder to be on site to fit the doors and now have to wait up to three days before someone will look at my issue. The I with no doubt have to wait for door to be return and new door sent if its even in stock. The customer service agent was completely unhelpful and just kept quoting his scrip of T&C's. This is not helpful in this situation and a sense of dignity and support would have gone a lot further. Would look for other suppliers in the future, however it will be interesting how this works out in the end and how finally they will review and deal respectively will my issue

“AVOID TOTAL SCAM‼️🚨ALERT PLEASE don’t buy from Vibrant Doors.Received a message Delivery due on 26thOct, No one turned up, Another mail and messages received DELIVERY DUE ON 30th October at 10.01AMI just called at 11.00 am , receptionist said you missed your delivery on 26th and today, I checked my cameras although builders start at 8.30 for Building work. Receptionist Passed on to her colleague, she admits they lied to us, there was no stock available to deliver, and they kept misleading us. I paid to a builder a huge amount to install my doors for 30th. Not right! Highly disappointed

I ordered Amsterdam Black 3 Panel Internal Doors which are beautiful doors to look at but they are quite cheaply made. Easily chipped and scratched really easily upon installation. We are going to have to sand down and paint which won't give the same look.

Awful customer service. Nearly impossible to get hold of. Started a return 10 days ago and haven’t actually made any progress with it yet other than paying an outrageous amount to return the door and no collection date has been given. AVOID AT ALL COSTS. Reply: collection was arranged for Wednesday and whilst I waited in all day no one arrive. Collection was then rearranged for today and has not yet been successful. Let’s not carried away with thinking this is resolved just yet. Thank you