Helpful in allowing to book at a later date amidst these unprecedented times

Bonjour Bon service merci nustay

In a difficult time, Nustay (Helen) helped to move our stay; so that we wouldn’t lose the money we’d spent on a trip to Key West. Her communications were clear and friendly.

Finger weg von Nustay, sehr unseriös! Wollte die Kosten meiner Hotelbuchung nach international anerkanntem Recht stornieren, da ich die Reise nach Österreich aufgrund der aktuellen Reisebeschränkungen schlicht und ergreifend nicht antreten kann. Von Nustay kam kein Entgegenkommen. Offensichtlich spekuliert man darauf, dass der Kunde davor zurück schreckt rechtliche Schritte einzuleiten um an seine gesetzlich vorgegebenen Rechte zu kommen.

I had a booking thru them. When all of the "stay at home" quarantine restrictions went into effect in both my current location and the city of the hotel, I contacted Nustay. They claimed they would LOVE to give me a refund but it was up to the hotel (which is a chain) and they were refusing. I contacted the hotel's corp, they claimed it was up to Nustay but after a few back and forths, I ended up contacting the specific hotel location and they offered to refund the money without a problem. They told me Nustay now had my money and it was up to them to release it back to me but in the hotel's hands I was good. SINCE THEN, I've written Nustay 3x and have not gotten a single reply or my money returned. "force majeure" is real but apparently Nustay doesn't believe that to be so.

Nustay have refused to refund us even though I have spoken to the hotel and they have stated they would be happy to cancel my booking but have yet to receive the money from Nustay, Told them this and that the country is in Lockdown didn't make any difference.

I would just like to say a massive thank you to Kasie at Nustay for helping me and my partner sorting out the issue for us that wasn't Nustay fault. Kasie is a great example of what customer service should be. My partner and I was due to check in at 3pm on Sunday 15th of March at Comfort Inn Prospect Park Brooklyn that was booked through Nustay. Given the current state of the COVID-19 virus, we felt extremely anxious to travel. Kasie was very understanding and dealt with the matter imediatley by giving us a full refund withing a couple of hours. I would strongly recommend Nustay to anyone who is thinking about booking a hotel and i would personally use them again.

5 star company. I really appreciate all their help at this difficult time. Highly recommend and I will be using them again in the future.

Nustay was very rude during the entire Corona Virus outbreak. They would not allow us to cancel and refund us our money, eventhough we had a Gov't restriction to travel. I will never use them again if they cannot help people during a crisis

Ich kann nur Gutes berichten. Ein toller kompetenter individueller Kundenservice, welcher sich sehr um unser Anliegen bemüht hat und das am Ende auch gelöst werden konnte.