Very BAD customer Service, no number to call and answer to your questions. They refused to refund my booking for a hotel in Tunisia since I can't no longer travel because of the Corona-virus. They said the booking is not refundable while all other agencies refunded their clients but I was told to get in touch with the insurance. Avoid at all costs!!! They are a SCUM

Like many others here, I booked a hotel through Nustay and due to Covid-19 my trip had to be canceled. Nustay has refused to process my refund claiming that their no refund policy still applies. The situation is considered as "Force Majeure" in Denmark where Nustay is registered as a company. Being a Danish company, Nustay has to refund their clients by law. By not doing so, they expose themselves to legal prosecution which will definitely happen in the short term. They will also suffer from the very bad image they contribute to create as I doubt anyone reading these comments will dare to book through Nustay for their next holiday trip.

Thanks to the Covid pandemic my conference is cancelled. Nustay is refusing to refund my 3 night stay at the Hyatt. Stay away from this company at all costs

Bonjour, J'ai été remboursée suite au événement Covid - cela a pris du temps mais l'issue est favorable. Merci à eux

Reservo un hotel en Madrid con una reserva que no permite cancelación. Debido al coronavirus, todo cierra allí. Teatros, cines, restaurantes, museos, etcétera .Es además el foco principal de la enfermedad en España . Renfe me devuelve el dinero aunque es también un billete que no permite cancelación. Obviamente, era un viaje que no tenía sentido. Estos señores a través de MEGAN MACE( con mucha corrección y educación )me dicen que como tengo una reserva sin cancelación me tengo que fastidiar y que no pueden hacer nada por mí . Así que escribo al Hotel, un NH, donde inmediatamente me dicen que me guardan ese dinero para una próxima estancia No recomiendo reservar con esta página, por ahorrarte 10 € luego resulta que te dejan tirado como una colilla y no se esfuerzan lo más mínimo en poner una solución que tuve que obtener vía mi propia gestión

In the past i was really happy with Nustay. But this changed in the last couple days. I booked 2 in Stuttgart for the springfestival. I did not ask for a refund, all i want was to rebook to an other date. I called the hotel and they had no problem with a change of dates. Here is the respond of Nustay. "In spite of all our persistence with obtaining an exception for your case, our supplier's final decision was to keep the original booking." I am not going to book with nustay again. By now we have a quarantain Status in Germany so Nustay will get mail from my lawyer.

Booked a hotel in Brighton, UK in February with Nustay to stay March 19th-22nd. Government advice is to avoid all nonessential travel to stop the spread of the pandemic so I tried to cancel the stay with Nustay. Completely refused to refund or amend the booking. The hotel were very understanding- obviously disappointed to not be getting custom in this hard time, but unfailingly courteous- but only Nustay can provide a refund here. Anna Keith, the customer service agent, has been ignoring my emails and not complying with requests for details to pass on to my insurance company. This company wants to ensnare you and take your money, no matter the consequences and with no regard for you, so avoid avoid avoid.

I’ll start by saying all positive reviews are made by nustay themselves. We have tried to get a refund due to statewide quarantine during corona virus, and they couldn’t have been less than helpful. They do not give refunds and could care less about their customers. Every other travel company I use, has issued a refund. Do not use this company! Would do 0 stars if I could!!

Due to Covid lockdown, my hotel non refundable reservation was useless but not due to my own will. At first Nustay refused to refund anything but after posting a really bad review here like many others in the same situation, they finally did a move and offered a voucher as a compensation. Should have been spontaneous but at least it happened. I just hope that others who did'nt post any reviews will still have something.. shouldn't work like that. Will change again my review once i will be able to use my voucher.

Everything is literally shutting down in the world due to Covid 19. However, Nustay will not issue any refunds. TRASH......