Quick, friendly and hassle free

I was forced to cancel my reservation and Nustay's incredible customer service helped me get a refund. In particular I have to thank Megan for her huge courtesy, kindness, timeliness, professionalism and competence. It was my first time with Nustay and now I can say that I will always book with them. Best customer service 100% guaranteed!

Una bella scoperta!!! Un ottimo portale di prenotazione, oltre ad aver trovato un offerta imperdibile per un hotel a Kobe, avendo scelto un tariffa non rimborsabile, ho scoperto che anche il servizio clienti è ottimo!!! Una prontezza incredibile nel rispondere e rassicurare. Per la storia del Corona Virus purtroppo forse la mia vacanza dovrà essere annullata, quindi mi sono trovata a dover cercare di capire che fine avrebbe fatto la mi prenotazione, così ho scritto una mail all'asistenza clienti Nustay, che in poco tempo mi hanno risposto e hanno fatto di tutto per cancellare la prenotazione e rassicurato che in pochi giorni mi arriverà il rimborso. Qualora il mio volo non verrà annullato riprenotero con loro, e non solo per questa destinazione!!! Consigliatissimo !!!!

The Person who helped me was very helpful. Excellent service. I recommend it

The Nustay representative was very helpful in making our start in Lisbon very special for my husband's birthday. Champagne and sweets in our room even after flight delays. Fernando at the front desk has been extremely helpful with travel arrangements. We will recommend this hotel to others gladly.

Professional and serious

Amazing customer service. I would highly recommend them for all hotel bookings. Alex was amazing to work with and went over and beyond his job.

Update After lengthy discussions, an error was spotted on their supplier side and they rectified that as well as cancel out the difference in price. I am satisfied that they did all they could to ensure the turn of events was closed out successfully and to a high standard. thank you.

ho trovato una assistenza perfetta e immediata. credevo che non essendoci un contatto telefonico sarebbe stato difficile chiedere informazioni invece il servizio via email si è dimostrato molto efficiente, dacerro un gruppo fantastico. e poi i prezzi sono molto competitivi. bravi

My wife and I were recently caught up with the problems of travelling between Honk Kong, Vietnam and Cambodia caused by the coronavirus. Two of our flights were cancelled, preventing us from reaching our destination hotels. Nustay's customer service team were the most efficient, reliable and friendly team that I have ever encountered and achieved success in obtaining us a full refund from one of the hotels. We had never booked hotels through Nustay before, now they are our preferred supplier.