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Immediate responses and very helpful.

Man this is the worse hotel booking site Ive ever used and I’ve use over 10 different ones..For one thing.How can they have a customer service number that doesn’t even work..I’ve called for 2 days straight for help and all I’ve got was the same message to email.. I booked a room through this site and they immediately charged my card for the price of room but when I got to the room they told me that they didn’t have my reservation therefore causing my to have to pay cash out of my pocket for the room..then when I went to the clerk the next morning he said my confirmation came in later that morning after like 2 am..so basically I was calling to cancel so I wouldn’t be paying 2 times in one night for a cheap motel but that’s exactly what happened and they have yet to still return my money or help me out or even contact me

Menuda incompetencia. Hice una reserva por la noche, para el dia siguiente. Primero me ofrecen una tarifa y despues resulta ser de 40 euros mas casi. Pero lo peor de todo es que me envian un mail diciendome que esta pendiente de confirmar y hoy, 12 horas despues aqui esperando a saber si hay o no reserva a dos horas de poder entrar en el hotel. Escribo y escribo y no contestan. Menudo desproposito. A todas estas el dinero retenido en mi cuenta y yo sin poder reservar en otro sitio para que no me cobren en ambos. Una y no mas! Espero me devuelvan el dinero. Nula seriedad

After entering all my personal/payment data, the quoted price suddenly increased by 30% Is this even a legit site or are they interested in my personal data? UPDATE after the Nustay reply below: After I've seen the 30% price increase I aborted the booking and booked on Agoda instead. They were 10% more expensive than Nustay's initial offer, hence still significantly cheaper than Nustay's "revised" price. I'm not going to go through the trouble tocpost screenshots and whatnot to achieve what? I booked already with Agoda. To get a coupon for my next booking with Nustay? No thanks, not happening. I suggest Nustay change their system instead to make away with "revised price". Other review pages are full of people complaining about this behavior. Should've read that first...

My husband got really ill and wasn't going to be able to travel. I had purchased a non-refundable hotel stay. I called Nustay hoping and praying they would help. I wasn't getting my hopes up. I emailed, and to my surprise they replied fairly quickly. Nina emailed me and stated she would try her best to get me a refund. I wasn't expecting a reply back until after the the new year. To my surprise, Nina emailed me within 30 mins stating I would be getting a full refund! I am eternally grateful and will not hesitate to book my next hotel stay through Nustay in the future. Highly recommend it. Thank you!

Firs time using Nustay and I am a very happy customer. Got the great deal for a hotel that I booked and it was $30 cheaper than anywhere else online! Ended up having to talk to customer service over an error the hotel themselves brought up, and customer service was swift, prompt and excellent with every detail. Ivana was the one I spoke to and she was fantastic. Getting a $40 cheaper hotel room, and a nice place too. I'll be using this again!

PLEASE BEWARE Very misleading and will trap you with deals just to mess up your stay. This website is also a scam, beware when booking TRIPLE check everything before booking . Also their customer service is FAKE , call them any time or any day and the line will claim it’s busy and will NEVER answer your calls . They also claim to have an “emergency email “ for emergency issues but that’s also FALSE. They don’t get in reach with you for more than 20-24 hours after contacting them ... Very funny how they responded trying to make it seem like they’ve been helpful . Before I posted on Trust-pilot they weren’t responding, as soon as I posted something the “manger” messaged me . LIKE I SAID BEFOFE , they are LIARS and will go in circles before being straight forward . This response Helped Nothing .. and I got ripped off $230 for a stay I never wanted .

honest and performant service

We hebben een prachtig hotel geboekt in new york. De prijs was super maar na boeken bleek er opeens toch onverwachtse kosten bij te komen. Hierover contact opgenomen en dit is onwijs serieus en goed opgepakt. Er bleek een fout te zijn in de software en deze is opgelost en de kosten die onduidelijk waren werden teruggeboekt. Ze doen er echt alles aan om je een mooie boeking te geven en zijn echt zo transparant als ze claimen. We komen terug!