Terrible service in my case. I paid for the will service with checking as extra. You complete the will yourself with no assistance which is fine, but on it being checked you get a very short reply in legal jargon telling you what you have done wrong but not where or how to remedy it, I asked for help only to get another short reply worse than the first that made no sense whatsover. Will template appears only fit for a very very basic will. I found the service very unhelpful and requested a full refund of which I got immediately with no questions asked!

This Will service is fantastic, as non savvy computer user I was reluctant to use this service, as unsure I would be able to proceed with any confidence, but decided to try. Every step of the way is fully explained, with all the relevant information given. You are guided through the whole process. Even my husband ( non computer user) was able to complete his Will, we chose the Mirror Wills. I was so pleased with myself I forgot to press the review button! After a few weeks I was worried what had happened to our Wills. I contacted Which, who immediately talked me through what to do, this was done with respect, without making me feel incompetent or foolish ( which I was)! Thank you so much Luke. We now have our Wills, witnessed & in a safe place. You are also given full information regarding witnesses etc. Thank you Which. Ps Very reasonable price

The service was effective and the responses were clear and timely. The reason for 4 vs 5 was I did not feel it was crystal clear that the cost did not include the payment for the LPA. I had actually created an LPA online but when I received the offer I thought it was a great service that would save money and have a review. It has actually ended up costing more. Most likely my error for not reading carefully but could be more specific in calling this out noting the is Which and they are known for being clear in language.

The people at Which Wills were very helpful notwithstanding my initial difficulty in getting to grips with the online method used. Once I’d sorted it out the process was very straightforward.

The online process was uncomplicated and gave very helpful advice where necessary. Making a Will can be a rather daunting process but 'Which' made it much less so.All in all good value for money!

My husband and I wanted mirror wills. Which had a very good value offer at the time. Forms were easy to fill in. We went for the Premium package for the security of having things checked and reviewed. We also had the wills printed and bound with this service, as well as being able to register them. Within a week, having had feedback, we received our wills and registered them. Such a good service, so prompt and we now have peace of mind, having them completed with ease.

Spot on. Can take time to check your answers and plans. Having it reviewed just put the icing on the cake.Thank You

I just needed a simple will as a single person. I did buy one of the packs you can use to do it yourself, and which no doubt would have done the job, but I wanted the security of knowing I had done it properly and that it would be checked. The process is very simple with clear explanatory notes for each question. There are ample opportunities to check what you have done as you go along. I paid for the review service which was reassuring though it took a bit longer than I was expecting. You receive comprehensive guidance on how to print and have the document witnessed and also details of how to store it with the Probate Service if you want to do that. Overall it was a very clear and easy to use service and extremely good value for money, particularly as I bought it when Which? were doing 30% off! It was considerably cheaper, by a significant margin, than the price I was quoted by a solicitor. I wouldn't hesitate to recommend this service.

I wanted a simple will to clarify a previous one after my wife died. She had spent £350 on a will by a local solicitor that was delayed so long she no longer had the capacity to sign. The Which process was simple, speedy, and reasonably priced. Thank you.

Simple and comprehensive form. Fast response from team, with useful suggestions. Storage option