The size of the flowers delivered was significantly smaller than what was shown in the pictures on their website. After complaining & having to send loads of pictures at different angles they said, no that’s ok! Complete joke! I paid £50 for a large bunch of flowers & got a tiny bunch, it was embarrassing to be honest . Do not use this company

Their contracted courier, Royal Mail, apparently left the large bouquet of flowers that I ordered for my Wife as a Valentine's Day gift on our driveway in full public view, having made no attempt whatsoever to ring the doorbell or even knock on the front door, there was someone home all day - my Wife! As Prestige didn't send a dispatch notification I wasn't even able to track the delivery, but when I called their customer service team 4 days later they were quite happy to send me the tracking information, which showed where the flowers had been left (at the time). I was away from home at the time and as you can imagine, in the absence of the ability to track the delivery, I hadn't asked her if the large bouquet of flowers I had sent as a surprise Valentine's gift had been delivered. By the time Prestige gave me this information it was of no use as the flowers clearly weren't where they had been left 4 days earlier. I spoke with Sarah who was very quick to tell me that as far the company is concerned despite my order not being received it had been delivered, and when I said that I had not asked for the delivery to be left in a [un]safe place I was told that it is at the courier's discretion and this is specified in Prestige's T&Cs, and I would need to take it up with Royal Mail myself. I did point out that I am not Royal Mail's customer, it is Prestige Flowers I have paid my money to but Sarah wasn't interested, I got the impression this happens regularly and the same lines are trotted out. By the end of the call I was pretty frustrated and asked for the details of the Managing Director - "Simon" I was told, but they couldn't tell me Simon's surname for data protection reasons, although if I searched online I could find it...!?!? I have since emailed Simon, Simon Crowther that is, but this has been ignored.

They value your concerns.

An untrustworthy company. At the end of 2024, Prestige Flowers ran a marketing campaign at Trafford Centre in Manchester, promising gifts in exchange for sharing personal data and downloading their app. Unfortunately, this seems like a simple scam, as none of the people I know, including myself, ever received the promised gift or even any explanation when now over two months passed. For me, this company goes straight into the "no trust" bin. Now, I just need to figure out how to remove my personal data from their database.

Ordered some flowers for Valentine’s day which unfortunately arrived well into browning and the roses drooped shortly after. Wasn’t a cheap (or particularly large, on arrival) bouquet. Contacted customer services with time-stamped images, who bartered continually over a resolution as if we were at a market when all I wanted was a refund. I would have accepted a replacement bouquet at any other time, however this was specifically for Valentines and I’d already replaced the flowers via another seller. Their final message to me has advised that they’re only able to offer either a replacement bouquet or a £5 refund (the flowers were about £30-35 total with delivery). Wouldn’t recommend using these guys as there’s plenty of other companies who won’t deliver dying flowers/will refund when things go wrong.

I am amending my previous review. Prestige Flowers contacted me and has resolved my issue. Thank you 🙏

Terrible flowers, dead on arrival and not as described. Customer service equally as poor.

Ordered a plant as a gift after reading the description and discovering it blooms ever year… recipient told me (after a week) it had died - despite following the instructions! Contacted customer service and got a very curt, unhelpful response saying basically- tough! First time I’ve used Prestige and would NEVER use them again. Back to Next Flowers or M&S for me!

Customer service was fantastic

I mistaking put in the wrong address for a friend to receive flowers, due to the address not existing, the flowers never left and apparently I wasn’t eligible for a refund or to just inform them of the correct address. They didn’t even contact me over this incorrect address, I had to chase them up. £50 wasted over what can be easily rectified.