DO NOT USE THIS COMPANY. Ordered porcelain slabs. They weren’t delivered in the time specified. Gave the delay excuse. I cancelled the order with them and was told they would pass to the accounts department to refund me. Nothing. I rang them and later got an email to say my money had been refunded a few days earlier. The refund was never received , despite several phone calls to them enquiring about the refund. Absolute total liars. Money eventually recovered from credit card company.

I've had the same experience as many other people here and it's the same old story....said delivery would be within 2 weeks, constant phone calls, so many excuses, when I pressed them on the issue they claimed their haulage company had gone into administration (at the start of the year!) so they lie from the very beginning taking your money and knowing full well they can't deliver in the timeframe. I'm sure the "logistical problems" are just a lie as well! I don't believe a word that comes out of their mouths.... I finally cancelled my order and after so much time wasted phoning them every day I finally got through to their "accounts" person last week. I'm STILL waiting for a refund. I've just spoken to them again and now he's not answering his phone. Go figure. This is the worst company I have ever dealt with and I really wish I'd looked at some reviews before going ahead.

Wow nobody order from this company seriously. i ordered - Talasey_Porcelain 'Vitripiazza Bellezza Lite' Riva-PAVING SLABS, 600x600-16mm (28.08sqm) on the 24/6/23 it is now the 10/09/23 and have still not received item. I have been in contact with them four times as you cannot get through to them by phone or even by email. when i finally got through to them all they said was we are sorry for the delays you will be contacted next week to pick your delivery date never heard anything else. They recon it is due to a company going bust they used for delivery's which is complete rubbish as there are many other company's within the uk that could have delivered these item at least within 2 weeks. This company is by far one of the worst i have dealt with might as well just be a scam site.

Placed an order for quarry tiles and paid in full. Called them to get an indication of when they would be delivered and was told 'early next week' and that someone would be in touch to confirm. No call back, so tried again later in the week and was told the same thing. No one called me back so I chased again the following week and spoke to someone who said that we should not have been promised an earlier delivery and we would not be getting our tiles that week and they would call back to confirm when we might actually get our order. No call back (it's like groundhog day this isn't it?) so I emailed them to ask what was going on and I get the same yarn they've been spinning to others for weeks about a haulier going bust. Advised me that I can cancel the order and get a refund. Given the poor customer service, I agreed to the refund. Apparently it will take up to 14 days for their accounts team to process a refund and a further 3-5 days on top of that because of the 'banking system'. Note to Paving Superstore: don't take customers' cash if you can't honour their orders and don't tell fibs about delivery dates. Edit: 3rd of October and no sign of my refund. Edit 2: 15 October and still no refund. Dishonest company to be avoided.

AVOID THIS COMPANY THEY ARE NOT TO BE TRUSTED. I ORDERED PAVING ON THE 12th JULY SAID 7-10DAYS DELIVERY AFTER 3 WEEKS AND SEVERAL MESSAGES AND PHONE CALLS AND NUMEROUS EXCUSES STILL NO PAVING!!!! ON THE 7th AUGUST I CANCELED THE ORDER AND ASKED FOR A REFUND.THE PROMISED REFUND HAS NEVER ARRIVED. THEY SAID A REFUND HAD BEEN SENT TO MY PAYPAL ACCOUNT BUT PAYPAL WERE UNABLE TO GET THE MONEY, SO READ INTO THAT WHAT YOU WILL!!!! I HAVE NOW REFERED THIS TO MY CREDIT CARD COMPANY.LOOKING AT THE REVIEWS MOST PEOPLE SEEM TO BE IN THE SAME POSITION AS I AM.MAYBE WATCHDOG OR TRADING STANDARDS SHOULD GET INVOLVED AND GET US OUR MONEY BACK. UPDATE. THE REPLY BELOW FROM PAVING SUPERSTORE SAYS THE REFUND HAS BEEN RESOLVED, YES IT HAS, BUT NOT WITHOUT THE HELP OF MY CREDIT CARD COMPANY WHO HAVE REFUNDED ME MY MONEY, SO PLEASE DO NOT USE THIS COMPANY YOU MAY NOT BE SO LUCKY

Very bad experience, I made order 23/7 with up to 10 days delivery after two weeks and several calls made and chat conversations I cancelled my order after almost weeks delayed and blamed everyone except them self, i asked for refund 07/08,refund accepted at 11 August and still waiting for money, I orderem from other supplier and I have my order delivered with 3 days and tracking from first day till pallet was left on my driveway, Selena - Paving Superstore help&pavingsuperstore.co.uk 11 August 2023 at 14:07 [#200741] Conversation with Gros Hi, Thank you for your request. I have cancelled your order and sent it to accounts to process the refund. Kind regards, Selena

The company has failed to deliver my order, which was placed on 24th July. I've chased them on numerous occasions to no avail and now they don't answer the phone! I will be seeking a refund ASAP

Only giving 1 star as the option wasn't there for none! Website states 7-10 days for delivery, after chasing 3 times was told they couldn't give a date for delivery but would definitely be longer than the 10 days max stated. They never contacted me to tell me this, it took me chasing them. Cancelled the order as needed them urgently and am now 15 days into this. Have requested refund on multiple occasions via email and phone. Last update yesterday was that the refund was processed 2 weeks ago, funnily enough speaking with my bank there was absolutely nothing showing their end. Have had to resort to raising a dispute with my bank, luckily I have an email stating they would process a refund which was good enough for my bank to take over and help. Terrible customer services and by reading other reviews they are clearly holding lots of people's money from orders they cannot fulfill! EDIT - 13th September! Despite replying to this review and telling me a refund was processed on 24th August, 3 weeks on I STILL have no money back in my account and have been assured that there is absolutely no problem on my banks end (backed up by receiving other refunds the next day!) Absolute shamble, and the audacity of replying to this with a generic reply knowing full well they still haven't refunded me my money!

Take payment for stock they can't deliver. Website says 7-10 workings days for delivery, after 4 weeks they couldn't even tell me when it would be delivered. I cancelled the order and it then took 2 weeks to refund me the payment.

This "COMPANY" is a SCAM! Had the same experience as many others have mentioned here. Ordered on 18th June with a supposed 2-4 day delivery. Lol. Have been chasing them for 2 months until I eventually got tired of the "we don't have a courier" excuse and asked for a refund. It's now the 3rd of September, more than 2 weeks since I've asked for a refund, and nothing yet. Will refer to the police and trading standards. Classic scam. Avoid at all costs! UPDATE 18th Sept: =============== I never got my refund from them. Even after waiting more than 2 weeks and contacting them twice about it. I had to go to my bank and initiate a complaint against the paving "superstore". Luckily my bank saw all the evidence I provided and side with me and issued the refund within 24hs. My guess is that these guys play the game of stringing you along until the claim period expires, so your bank can't get you a refund anymore (around 2-3 months) Don't get sucked into that, claim back from your bank early! P.S. Went to Travis Perkins to buy the same stone there, delivery within 48hs. Let that be a lesson. Go to a reputable seller. Don't get suckered by the low prices. If it's too good to be true, then it aint...