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Jeremy Wilson

07 January 2025, 04:48

  • 1 Review
  • US

Verified

Good service made for a Christmas miracle

Update to a past review that I cannot edit for some reason... Originally the company was using regular post which was on strike and had no chance of arriving before Christmas, even though ordered with just enough notice. Support staff changed shipping to a courier service and the package arrived just in time on Christmas-eve.

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Margaret Sheppard

07 January 2025, 03:04

  • 2 Reviews
  • CA

Verified

The Bigg downsize of this Company is…

The Bigg downsize of this Company is that it takes foreverrr to recieve product

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Customer

06 January 2025, 21:51

  • 1 Review
  • US

Verified

Most definitely recommend!

The items are all exactly what I hoped for, and more! I got 3 different pieces for my friend's dog, and they fit super well. Each piece was well-made and the fabrics are soooo soft! Definitely recommend :)

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Dianna Garcia

06 January 2025, 11:54

  • 1 Review
  • US

Verified

Great quality and super comfortable

Great quality and super comfortable

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Austin

06 January 2025, 10:02

  • 1 Review
  • US

Verified

Great product, long delivery time

The pajamas we bought were very soft and fit our dogs well! However, it took nearly two weeks for them to arrive, which is long in this day and age.

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Jennifer Gottschalk

06 January 2025, 07:27

  • 1 Review
  • US

Verified

Was not happy with my experience at…

Was not happy with my experience at all. Never received my order even though I got a email saying that my order was delivered very disappointed in your company spark Paws.

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Flwatergal

06 January 2025, 02:14

  • 1 Review
  • US

Verified

Love the quality of these hoodies

Love the quality of these hoodies. They are amazing and so soft. I had seen adds for Spark Paws and decided to give it a try. I ordered 3 different hoodies as Christmas presents and was so ecstatic at how exceptional the hoodies were. My only cry was how long it took to get here. I was sweating they wouldn’t make it before Christmas but they did!! Now, I’m ordering matching hoodies for ma and my dog. :)

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customer

06 January 2025, 01:40

  • 1 Review
  • GB

Verified

Fantastic products and service

Fantastic products and service

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K fox

05 January 2025, 23:45

  • 1 Review
  • CA

Verified

Almost a month and atill waiting on pkg…

Almost a month and atill waiting on pkg and tracking isnt working

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Zo

05 January 2025, 11:12

  • 1 Review
  • CA

Verified

Terrible Customer Service

I had a terrible experience with Customer Service when trying to order 2 items. The price of the one item kept changing when I added it to my cart. I would take it out of the cart and re-add it multiple times. I was given 3 different prices during this process. I spent a long time on the phone with Customer Service trying to sort out my order. I was left on hold multiple times, twice for 8 minutes. The Customer Service agent did not know how to solve the problem so I had to send an email to them. I even included screenshots to try to explain the situation (showing that there were 3 different prices when trying to order the item) and resolve the problem. I received an email from Spark Paws basically saying 'Too bad. That's the price' (the highest price, of course). The only reason I purchased the item is because this is what my friend wanted. I will never buy anything from Spark Paws again as they do not honour the price that is indicated online prior to adding the item to the cart. If you see the price of an item and add it to the cart, the price should not change once it is in the cart. Luckily I noticed the error when processing the payment, but how many people don't notice this type of mistake and are getting taken advantage of? Maybe it is a problem with their computer program, but it is false advertising if they don't honour the price that is indicated when you add an item to the cart. I will make sure to tell everyone I know about the deceitful ordering experience I had with them! Save your money and deal with an honest business who stands by their prices!