Order placed on December 20. It is now January 3. An email sent that my order had been shipped included a tracking number. Tracking number was no good. I reached out after Christmas. It is now after the new year and no one has responded to my email or is able to tell me where my order is at I place this order in hopes that would arrive in time for Christmas or at the least soon after Christmas items are over price, everything was out of stock.

Never received my order and never heard from customer support when I emailed about it.

The product is great quality. My family loves it. The process to get it wasn't ideal because there wasn't enough communication and the tracker stopped working after the product left China. So after a solid 2 weeks of not being able to locate and it hadn't been delivered I assumed it was lost. Glad I got it, but wish I knew where it was.

This is my second time ordering from Spark Paws. Very good experience, no issues. Shipping was good for having ordered right before Christmas. Quality of the dog pj's was great. Would order again.

I placed an order on Dec. 16th. Its now Jan 2nd and I still haven't received it. Had I known the order was coming from China, I wouldn't have bought it!!! I was under the impression it was coming from Canada.

Ordered a medium sized dog puller. What arrived was at best an extra small. This is the worst experience I have ever had from any online ordering site and I order all my dogs outfits on line.

Love this for my dogs ears when it’s freezing out!!

Ordered 3 lots of dog Christmas pyjamas and they didn’t fit, which wasn’t the issue. I was offered a replacement order but I just wanted a refund. A family member posted the return for me on 31/10/24 but didn’t keep the proof of postage, customer services can somehow justify not refunding me £60 because I can’t prove that my return was received in their warehouse. I’ve worked for an online retailer for years and we keep note of everything that comes back into our warehouse, even if the customer doesn’t have a tracking number. Absolutely horrific and would warn anyone to stay clear, awful service.

I never received my order made in November and it's now January

Arrived in time for Christmas. Box a bit beat up but product was unharmed. Friend and her Dog loved the pajamas!