Lovely and warm jacket, ideal for the Winter. Great service as ever from Spark Paws, highly recommend.

DO NOT order from this company! **Beware: Positive reviews appear to be bots or paid customers** I have been waiting for over a month for my order that was supposed to arrive before Christmas. I placed my order over 3 weeks before Christmas. The tracking information given shows my order is STILL in China, with no movement or updates since 12/05/2024 (over 4 weeks ago). Their “Customer Service” is an absolute joke, and primarily consists of AI/Bots for that offer no assistance or solutions. I have reported this company to my bank, PayPal, etc., and encourage others to do so, as this is a fraudulent company. Had I known that this was a Chinese company, and seen the vast majority of reviews calling out this scam, I would have taken my business elsewhere. Now I am in the time consuming process of trying to get a refund. DO NOT ORDER FROM THIS COMPANY!!!

Customer service has been very helpful and prompt in their responses to my questions. I’ve ordered another matching set love all of their choices and colors.

Ships from overseas so it took a while to receive. The quality and fit a consistently great.

First time shopper, I had shipping issues that went a little overboard, i can only assume LOL. I let them know of my issue and they made everything right. Will definitely be buying more. Thanks, Alot old review; Still waiting on my things. It's been over a month. I'd like a refund. Get back at me if you get a chance.

I am super impressed with the customer service! The order arrived in a timely manner. I completely missed the size chart and ordered a large when in fact I need a 3XL. Abby, the customer service rep, replied within 24 hours which was amazing since it was Dec 26. She gave me options and we ended up ordering a completely new package. Abby then told us to keep the original purchase and that the new order was being shipped. Anyone else writing about poor customer service must be dealing with some other company!!

Love the hoodie and jacket we bought. Great quality, nice fit, sizing was right on.

Its been over 3 weeks and nothing has arrived

This company had the most amazing customer service!!! We bought our little Chorkie pjs but they were too small and they are sending a Medium for her .. They are the softest and the cutest .Will definitely be ordering more from them

Six emails and one month later and I still do not have my product. I have repeatedly asked what I need to do to return the product as it is no longer of use to me. They have suggested a $10 gift card. Hello? WHY would I purchase anything from you again when I my requests seem like they are hitting a brick wall, there is no customer satisfaction, the point of the gift (Christmas) and recipient of the product (guest) is no longer applicable?