Customer service was amazing and understanding! It honestly felt as though she was a friend or family member doing everything she can to ensure Oreos sweater got here in time before she passed away from cancer. I highly recommend this brand due to their super comfortable and stylish clothing!

Product comically small. I ordered for a large dig and product wouldn't even fit a cat. Shopped from China and was unable to track until the day it showed up. Customer service offers nothing but excuses and I had to pay $31.00 out of pocket to return the item. Money Ill never see again.

My package arrived 1/3 when it was ordered on 12/16/24. Not only was it very late but missing part of the order, ordered 4 items 2 sweaters for my dogs and two adult sweaters and only 1 adult sweater arrived. First and last time buying from this brand.

26 days to receive my package. Comes from China which I wasn’t aware of. Contacted support a few times with them first assuring it would be here by Christmas. Only way to contact carrier is a foreign Chinese phone number. Ordered 12/6 and it delivered 1/2.. nearly a month. I won’t be ordering again. Temu does better than this.

I didn't receive my order & Am not getting any response from Spark Paws on the situation.

Awful. Ordered November and it arrived in January. Customer service is awful. Has to get Amex involved who are ALWAYS AMAZING. Without Amex I’d be stuck Never order from this company again!!!

Ordered an extra large hoodie for my large dog, and it’s more like a small. Nowhere near an extra large. Very disappointing! Will be selling on elsewhere due to bad reviews about refunds with this company.

I was able to exchange item that were still available in the correct size. The return was easy and I received the new items today! So happy! Ty and everything fit perfectly!

I never received my order.

I did not realize this product was produced & would be shipped from China. I didn’t receive a confirmation email promptly. The last update to the shipping status was 12/26/24. I hope the product is good, but I will not order from this company again based on my experience so far.