Lovely tiles and some very good offers on the website. I would say better communication from the delivery provider would have been useful

Having previously used Porcelain Superstore I was really disappointed by the customer service on the latest order. Delivery date that you pay a very hefty fee of £36 for delivery only for it not to arrive, no communication and no responses from their customer services team regarding the delayed order.

Had tiles delivered which once the builder opened (7 days after delivery) noted that one box inside was damaged and all the tiles inside were crushed. They said that all damages have to be reported within 24 hours and that I would not receive a refund. I don’t know anyone that when having a new kitchen opens all the boxes within 24 hours to check everything is ok. Very disappointed and after waiting 21 days for a response to be told no refund is disgusting and not acceptable. Won’t be using again!

Had our bathroom renovated in our old house in May 2020. That original order was completed without a hitch. Great tiles. Great service. Didn't hesitate to use PS again for another bathroom reno in our new house. However, delivery didn't quite go as expected. They were ordered at the end of November to be delivered on a specific date (28th Dec). 28th Dec came and went with no tiles. I emailed and got told that their courier shuts down over the Xmas period. Terrible communication. I rang today to see where my tiles were and were informed that my order had been lost. With the bathroom project kicking off tomorrow this was not great news. However, the person I spoke to (Sophie I think?) organised an independent courier to have them delivered to me within the hour. Lo and behold, the tiles turned up. Luckily I live about 15 minutes away from their warehouse which I wasn't aware of. I get there are pressures during the Xmas period, but communication needs to improve. The person I spoke to on the phone single-handedly restored my faith in PS, and I will probably use them again because of her help.

Great products (even my grumpy tiler commented on how easy they were to fit!). The way the tiles were delivered compared to a much more well known nationwide company was astounding. Smooth process for ordering and the two staff I spoke to over the phone were more than helpful (sorry ladies, I can't remember your name!). They let me return 2 unused boxes which was nice as I lived local so could drop them off. Thank you Porcelain Superstore!

I recently bought my beautiful new Marais green tiles from porcelainsuperstore after ordering 6 free samples from them. The quality (they are made in Spain) were a lot better than what I saw in my local fired earth store that were double the price. Would recommend 👍

Delivery dates misrepresented, and customer service does the bare minimum. We found a tile sample we liked from Porcelain Superstore and proceeded to purchase enough for our bathroom. The tiles were apparently "available" and we were asked to select a delivery date at check-out. I received an email saying they were in fact not in stock, and would arrive within a week. They did not. They are still not here. This company moves at a glacial pace, despite being delayed and not meeting expectation. Customer service doesn't respond to phone calls, takes days to respond to emails and no apologies offered. They absolutely do not go the extra mile, they barely go the mile they need to. Essentially, if you're working to a schedule, avoid Porcelain Superstore. If you've got all the time in the world, go ahead and order.

Ordered tiles on 15th October and paid £36 for EXPRESS delivery service . No tiles. Eventually told there was a delay and tiles would be delivered by/on the 17th November . The 17th came and went. No tiles. After several queries were told by email on 28th November we would be informed when the order was actually available and given the delay that they would then be despatched by EXPRESS next day delivery. Finally informed on 8th December that they were in stock and would be delivered on 12th December . Not next day . Queried this. Told next day meant next working day (which was actually the 9th) . Understood this was usually the case but we were explicitly told by email in response to our queries that our order would be delivered next day . We ordered the tiles on 15th October with enough lead in time for work due to be started w/b 12th December. Starting this work was contingent on the tiles having been completely installed . Even if the tiles do actually arrive on 12th December (and we are not holding our breath) it is too late . We have waited 2 months . Don’t use this company . They sell stuff they haven’t got in stock, scrabble round to find it somewhere in the world and take no responsibility for non delivery and the difficulty that causes .

I ordered some free samples on 19th November as we are looking for tiles to design a splashback in the kitchen. 21st November I received an email from Evri, the courier, confirming they are expecting my order which was supposed to arrive within 5 working days. This has never happened and Evri's website continues to display "we are expecting it". Customer service's response was "it should be with you in the next few days" with no specific timeframe. This is no way to attract a potential customer. 5th December today and I have not received any samples so we have opted for another company so don't bother sending them anymore. We will not be using this company again for any tile work.

I bought two large orders of tiles. Excellent quality tiles and delivery service. The delivery guy was very pleasant and helpful. Also when damaged tiles arrived the staff, especially Georgie, couldn't have been more helpful in sorting out replacements. I'd happily buy from them again.