We asked for samples of 4 different porcelain tiles. We were very impressed with quick delivery. We are about to place an order and we have been asked to review them to get an extra 5% off. We will review again after we get them delivered on time. So far they have been excellent.

Ordered the tiles on the 24th June and received them on the 29th June, the day I had picked during checkout. The tiles are great quality and fair prices. The delivery person was respectful and took care, he was patient to let us check the tiles and even helped carry them indoors. Even took the pallet away for us. Really went above and beyond in my opinion.

I placed an order for tiles on 24th May knowing that they were on back order and would arrive on 1st June. I called for an update on 6th June and was told that they had arrived and would be despatched that day. As of now, 13th June, I have no tiles and no idea when they will arrive. Georgie in customer services is doing her best but cannot get an answer from the warehouse. Yesterday the website would have promised me delivery of the tiles by Wednesday, which is ridiculous. This the last piece of a year long renovation and it is incredibly frustrating that a warehouse manager is holding everything up. Porcelain Superstore needs to get its act together. UPDATE I asked to speak to a manager yesterday afternoon and spoke to Sam - you’ll find his name in the responses to the * reviews. He undertook to investigate further, sending an update last night. Today he went to the warehouse himself and as a result I now have my tiles. I have upgraded my rating from * to *** as a result. The cause of the delay was outside the company’s control but it was handled badly until I asked to speak to a manager. As someone else on here has commented “great tiles, poor service”.

We have received our order today and boxes were wet but gladly in one piece. When ordered we asked to cut some of them in half but of course our request was completely ignored(order £850 garden slabs). When i ask driver to wait a second to do inspection of the pallet he said he is in rush. We are disappointed and won't back to this company again.

I read a few bad reviews before placing my order but I liked the tiles so much I decided to chance it. Delivery was efficient, I was notified that some of our tiles would be delayed but they actually arrived on time. There were no cracks or damaged tiles and when we discovered we hadn't ordered enough, they were kind enough to offer us a discount on delivery for our next order. I've already recommended this company and will continue to do so!

I should have read the reviews before ordering. Cancel order, which had express delivery, leaving me with no tiles when I needed them. Don't take customer's money if you don't have the stock! Don't trust if the item are in tock on the website.

Not happy at all!!! Ordered my tiles last week and arranged delivery for today, I HAD TO EMAIL TO FIND OUT WHERE MY DELIVERY WAS after waiting all day!! To be told out of stock u til July 11th!! Absolutely SHOCKING service, I’m fuming.

So you pay over £600 tiles and the 5 working days delivery costs £40. Then you realise they won't even bother to bring anything past the sidewalk and that you are liable for disposing the wooden pallet that comes with the tiles... Great! Apart from that, they do indeed have nice tiles.

I've had many bad experiences with online companies in the last year so it's a pleasure to write a 5 star review of Porcelain Superstore. Free samples delivered in a day and full delivery in a couple of days, great tiles at a great price and easy returns process with a refund given on 2 spare boxes of tiles. Victorian Plumbing take note! Saved a fair but of money using this company and have no hesitation in recommending them.

Terrible company. Took my order, took my money and didn’t deliver the tiles. Now I am waiting for my money back. I won’t be using them again!