Ordered tiles on 12th October. 4 week wait. Fine no issues. Rang today for an update as they should be with us already. Passed from pillar to post and promised phonecalls back but nothing all day. Had to phone back again just before closing to be told at the earliest it would be end of December. So at least 10 weeks from ordering. No one bothered to ring to let us know this would be the case so my ensuite is now going to be out of action for a substantial amount of extra time and we can't move on with it without tiles laid. The female who finally told us there would be a delay was not apologetic at all, did not give two hoots that we had not been informed about the delay or that we had been promised phonecalls today that didn't occur. Requested refund. Let's see if I have to chase that as well! You might be okay if they are in stock. Who knows. I won't be ordering again to find out. I appreciate we have delays at the minute with the situation but the way it has been dealt with is unacceptable when paying a business for a service.

OK, so I know I only paid for kerbside delivery but when the delivery man came , he had the tiles stacked on a little electric hand driven fork lift truck. He drove this six feet onto my drive, and stopped in the middle of the entrance of the drive, thereby blocking it I asked him politely if he could drive his little truck an extra 20 feet up the drive towards the garage door, so the tiles would be out of the wayn n(this would have taken him zero effort and about 60 seconds of his time), but he refused: a) because I had not paid for this service b) because he was not insured I think that was pretty pathetic. I have heard of "elf and safety" issues preventing people from acting sensibly but I have never experienced it in person before. I had to carry 11 packs of tiles, at 25 kg per pack, myself, which was not at al easy.

AVOID THIS COMPANY AT ALL COSTS. I paid for express delivery and contacted customer service directly to confirm. I was assured the tiles 'were with the courier' and yet the delivery date came and went. It's been impossible trying to get anyone on the phone. Terrible customer service, bordering on fraudulent.

I received my small tile order today and am so impressed with the company. Liz and Sophie were kind, helpful and professional. I am disabled and the attention to delivery detail was fantastic. I cannot recommend this company and its amazing staff more highly. Thank You!

Delivery driver very aggressive towards my heavily pregnant girlfriend when she asked if he could move the pallets to a better position, other than the kerb outside our house as they would get stolen. She called me down from a work meeting to discuss with him and he wouldn't even acknowledge my existence. Completely ignoring me every time I tried to reason with him. Without dialogue moved them to a slanted path, so that now my pregnant girlfriend had to physically hold the whole weight of the pallet to stop them falling over, whilst they were unloaded by myself. I've never met anyone quite like this person.

We are in the process of having a new kitchen and we were looking for something unique in the type of wall tile we wanted, we viewed the Artiste Verde mix on the porcelain superstore Web site and sent for a sample, which arrived within 48 hours of us ordering it, (the quality of tile is superb) I duly measured up and placed my order last Saturday, the booked a normal delivery and I was given a delivery date of Monday the 18th of October, to my delight I received an email on the 14th to say my tiles had been despatched and we're going to be delivered on Friday the 15th, I was told it would be between 8am and 6pm, the email I received, also outlined in detail, what to do on the arrival of my order, the tiles arrived at 1pm, they were carefully shrink-wrapped on a pallet, the driver was extremely polite and courteous, and put them exactly where I wanted them. The tiles are fabulous, thank you to all at porcelain superstore, I will certainly recommend this company.

We bought some pattern tiles and paid £50 for “express” delivery as we had to do it urgently. Luckily we read the email saying that they wouldn’t refund any damage if they weren’t noted at the time of delivery, which meant we had to insist with the driver (who was clearly trying to run away as fast as possible) to stay waiting until we opened all boxes (so they can write “damaged” on the receipt). Nearly HALF of our tiles were broken. They only gave the option of refund the broken ones OR replace (bear in mind that even the express deliveries take 4 days to get to you once you order and I’m not sure how long the replacement ones would take), but we did not have an option of a full refund (because according to their own rules, we could only get a refund if we did not open the boxes… which is impossible since this would be the only way to check them at delivery). They refunded only the damaged ones and now we cannot use the remaining because we had to do the job urgently as the tilers weren’t available later (had to buy from a local shop, which I definitely recommend, don’t bother buying online, they’re not very accountable). Their refund policy is a lie (since you must open the boxes to check damage but cannot return tiles if the boxes were opened!).

Fantastic quality and service - would highly recommend

Delivery guaranteed for delivery Friday 17th. Didn't turn up. £50 for express, named day delivery refunded. Was told shipment prioritised for delivery Monday 20th, but told to ring and check. Rang at 9.15am and after a long hold while they rang the courier, was told the goods were "being loaded onto the truck right now," but was now due for delivery before 3pm. If not delivered, ring back after 3pm. Didn't turn up of course, so I rang back. While on hold the courier called me directly and said the truck hadn't turned up, so was assured it would be delivered next day. How were the goods being loaded onto a truck that morning...if the truck had never turned up???? Someone was lieing through their teeth, that's for sure. Liars. This morning have been told by Porcelain Superstore "they're just planning their routes now but "should" be delivered between 1 and 2pm. Called courier directly and they also said "should." Said I could check in with them at noon to ensure goods had genuinely been loaded onto a truck and had left the depot. Looks like after the lies and failures they finally decided to stop using the words "guaranteed" and "prioritised." Sure, deliveries are delayed elsewhere, but both Total Tiles and Victorian Plumbing managed to deliver on time last week. Ref: 554306

Excellent service from start to finish. Great customer service, quick, helpful and had all the answers I needed. Spoke to a few ladies in the office that have all been polite and very cheerful. Considering there is a huge national shortages of drivers across the UK they have been open and honest about deliveries not being guaranteed which is understandable and in no way shape or form Porcelains fault. Will be using in the future. Bravo Porcelain, keep up the good work.