Bought a new Bailey phoenix in March 2022. Initially all worked well. In July we were away and new fridge did not work. Over 30c in caravan for 4 days with no fridge nightmare. Got fixed- bad fittings. Away now 3 weeks later and heating and hot water not working. It’s now 9c at night in cold new faulty caravan. Here for 7 nights if we last! So two holidays ruined because caravan rubbish. Previously had a swift for 10 years with no faults. Thinking about getting rid of this as I don’t trust it.

we have a year old Black Edition Cadiz which we are very pleased with, and previously a Valencia also we were very pleased with. except the Axle problem, it seemed that Alko and Bailey were up to no good as neither of them would admit to liability, but via the dealer tried to convince me that I had overloaded the van, which I am sure I hadn't. the replacement was free of charge so apart from the three visits to the dealer to remedy the problem I still like Bailey caravans, Now my only complaint is the amount of mastic that is spread about, splodges all over the roof and in the awning rail where it is joined near back and front

Would rate this experience as 4.5 out of 5. Pleased with our caravan, very pleased with the experience with our dealer. They picked up a couple of warranty issues as they PDI'd the caravan which really should have been picked up by quality control at Bailey.

Very pleased with our unicorn Catagena S5 purchased in June. Only problems were, we had to wait for the the table and ATC and upgraded weightplate, which we paid for. Table arrived beginning of August, but still waiting for the ATC. No news as yet, when we can expect it. The front infinity window is lovely, only downside is the blinds, which don't pack away easily, and sag when closed. Also no fly screens on all 3 front windows. Bailey caravan need to really look at this design. On the whole though, a lovely spacious caravan.

We looked at so many different models and makes of caravans but we absolutely love everything about our Bailey phoenix 640 it’s an amazing choice. Great layout. So lite inside. great colour choice of the interior Loads of space easy to tow. Very highly recommended choice if anyone is new or old to caravanning

My dream came true when collected our new caravan. Small teething issues dealt with immediately. Excellent professional service and as for the caravan …… she’s just superb ! Thank you Bailey, I love everything about our caravan !!

Helpful service and a great product. Loving the new van

Collected our new caravan knowing there were a few items missing. It arrived at the dealers in 12/6/22 we collected it in 23/7/22 and now 18/8/22 we are still missing our radio, grill pan and freezer shelf. The shower side seal had come away and needed re sealing. Apart from these niggles we’re very happy with the new purchase and hopefully it will last us upto retirement and beyond.

We have picked up our new Unicorn 5 Cabrera and have been disappointed with the quality of a sold called premium brand and model . We waited over over 6 months to arrive having missed the original delivery date and initial inspection was ok. However after two trips we have an extensive list of defects which have yet to be rectified and just poor installation . I am also now sitting on a campsite with the van hitched to my car as the ALKO hitch is stuck on the tow bar!! The van was in for 4 weeks to get the defects cleared and we had to pick up for this trip to find only 1 item closed out, the speaker cover being fitted correctly . The front blind panel is coming away and blinds not working correctly , toilet door trims are pulling away and internal cover coming away from door . The fire alarm is faulty , let’s hope we don’t get a fire ! The general fit of the cupboards is poor and the central heating only works in the main cabin, luckily the weather is now hot !! Mastic was missing in shower areas !! And wine rack coming away from its housing . 3 times we have used the van and I have to say currently would not recommend Bailey’s to anyone. We have spent hard earned money and just expect quality and care with the products coming out, I feel they have rushed through vans to meet Covid demands . What do you have to say Baileys and more importantly what are you going to do ?

If they weren’t the only place you could buy the parts I would have nothing to do with them , been either repetitively sent the wrong parts , or recommended the wrong parts or waited months and months for the wrong parts , they should provide a van breakdown and listing of all the parts for their produced van’s and allow people to purchase direct from the suppliers, they are understaffed , under trained , and under skilled. Their management should be recognising they should be spending money on this team as currently it’s destroying their reputation.