If any aftercare departments want to see how it's done, please just ring Bailey of Bristol and speak to Di. Right from the initial call where I described the warranty (or lack of warranty transfer) issue, Di was immediately saying "how can we fix this" and "let me go away and see what I can do". Honestly, at that point I just knew Di would get it sorted one way or the other, and needless to say she did. I think Di is a credit to Bailey, and Bailey are a credit to British manufacturing. Absolutely the way aftercare should work.

New caravan picked up from dealers, all good so far but only used once, some items outstanding due to supplier issues otherwise would have given 5 stars.

Pegasus Grande Se Bologna is our second brand new Bailey with the first being a 2016 Verona. I have to say the we love the Bologna but we are disappointed with the quality control. The silicone sealant in a lot of place appears to be applied by Stevie Wonder ! There are blobs of silicone everywhere and loads of excess silicone sealant where it has not been cleaned up properly after application and yet in other places there does not seem enough as it has sunk it the gap it is filling. We have had a couple of bowed doors but the dealer is dealing with that. Overall a lovely caravan just let down by a little care and pride

Despite the ATC not fitted and no table supplied,we are very pleased with our new caravan. Few niggles like toilet roll holder not put in straight and three window catches were loose. Kitchen locker door had to be realigned before i travelled home. I do think that the wine rack is a waste of time and would prefer it to be a slide in slide out storage rack.

We bought a one year old Bailey Discovery D 4-2 last year from a dealer 200 miles from where we live and paid Bailey to transfer the remainder of the warranty to us. We were reassured that there were a number of Bailey dealers in our area so expected no difficulty if we required any work done under warranty. Not so. One of the thermocouples on the cooker failed and we tried to get a repair done under warranty. None of the local Bailey dealers would do the work unless the caravan was purchased from them. The job involved was not going to be too expensive so we decided to try a local mobile repairer and pay for the repair ourselves. He warned us that since he was not on the Bailey approved list if he worked on the cooker this would invalidate the whole warranty not just the part relating to the cooker. This was despite this same repairer being sent to us by Truma to carry out a recall repair for a potential defect on the heater. I would have been more than happy to pay this repairer for the work needed on the cooker since he was very knowledgeable and professional but I did not wish to risk the important body shell warranty. Checking the forums it appears that refusal to work on caravan not bought from them is common throughout Bailey caravan dealerships. I am really disappointed that Bailey customer services have no way of making THEIR dealers support THEIR products. Alternatively if they can’t get their warranty work done by their dealers they need to be more flexible about allowing work to be done by suitably gas safe qualified repairers under warranty.

After a few emails with a Bailey dealer it's good to know that Bailey aftercare especially Chantelle who was able to make things happen .. I now have the faith restored in me that some big Companies still understand and can make things happen. Weeks passed now paid the fee snd noting? Thanks Bailey

Dismayed at the terrible customer service from Baileys, shouldn't happen in 2022! Caravan was booked in 7 months ago for repair, once collected was told it would take up to 6 weeks. 5 weeks in and I have no foresight of collection date. Rang many times, all I get is 'No update', was told I would be emailed but never happens. I have many campsites booked that will need to be cancelled. Now requesting refund.

Over the COVID period I let my warranty term lapse. Although Bailey did offer their customers an additional 6 month grace period, I was still unable to get my van on for a service. (I do in fact hold my regular service company partly responsible). I did have justifiably warranty issue and contacted Baliey. After some short but constructive exchange Bailey generously accepted my claim and provided the spares free of charge. Thank you to the Bailey team

After 1 year of continued failure by Bailey Caravans to resolve a series of build and equipment issues with Bailey following the purchase from new, I still do not have a fully usable caravan. Incredibly poor service and response from Bailey to the point of total disregard as to any sense of customer service. I would strongly advise against any purchase of a Bailey Caravan. Your response is an excuse not a reason. Why did you need to rebuild all the internal walls ? Why will you not give me a report as to what you did ? Why did you further damage the caravan making the repairs. Why did you do nothing for 6 months while caravan was at the Dealer (Swindon Caravans). All the time you were able to build and sell new caravans , prioritising over fixing mine. These are facts.

Lovely caravan, but it is a shame that the table is missing.