Wow a response from Bailey caravans!, that’s a first. I’m happy to confirm you will never get another chance. I would not put anybody through the experience I/We had with a Bailey product. I wouldn’t buy a packet of Polo’s from Bailey, they would probably be out of date and the hole would probably be in the wrong place. NEVER AGAIN EVER!, so don’t even bother with your silly replies pretending it was a one off. The Company is like the school bully who plays innocent in front of the Teacher- absolute rubbish. And you know it! Never again.

contacted Prima Leisure ( Bailey of Bristol ) to purchase a spare part for my caravan The customer service agent - Cheryl was extremely helpful and knowledgeable and located the correct part . I placed the same day - around lunchtime. The part arrived by Royal Mail fist class post the next morning. Excellent service by Bailey of Bristol and very reassuring that parts are available :). happy customer

So disappointed with the quality of my new Bailey unicorn. On picking my van up at my local caravan sales i was so upset to be told they had found faults that needed to be fixed.While waiting for the staff member I spotted a large scratch on the front large middle window.Once I pointed it out I was then told the window will take over 12 months to arrive .We have had the van for a month and still continue to find many faults .The caravan sales don't answer my calls or emails .So I went to to speak to the warranty manager face to face.He just didn't know what to say stating that they are unindated with complaints .Absolutely disgusting .

Can’t speak highly enough of Di Moody. We ordered our Van Aug 21 but due to the world chip problems it has been delayed and whilst the dealer we purchased from wasn’t that helpful Di at Bailey went above and beyond to help us and keep us informed. We understood the delays we’re out of peoples control but it was so nice to find someone who wanted to help us and just keep us informed of our vans progress! Thank-you Di

We have discovered damp in the bathroom floor of our 2016 Pursuit 430/4. I contacted our 'dealer' they confirmed damp but told me because we missed a service during covid the warranty is void. My wife and I were key workers during covid and couldn't travel the 2 hours to the dealer due to travel restrictions. I understand the implications of missing a service and the warranty, but I hoped for a little compassion from Bailey as they have shown others on trustpilot. But nothing they said I could of used mobile fitters, I did not know you could do this. So I am left facing an eye-watering bill that we can little afford. I feel saddened and unappreciated as a customer.

Bought new Bailey Alicante Grande last year from Ropers caravans had quite a few faults over a period of time. We dealt with Ropers who are main dealers for Bailey and they were terrible from collecting the van and taking it back for repairs. Spoke to reception told to put it in writing to owners our complaints which we did about 2 to 3 months ago no response whatsoever. They said they have no complaints policy cannot believe that in this day and age. Be aware when dealing with Ropers in catterick. I

Having purchased a used, and older model (2004) caravan, I was missing the owners handbook. After searching fruitlessly for far too long on the Web, and with Bailey's website only holding from 2009, I suddenly had a flash of inspiration, ring them. Could not ask for better service - helpful, manual emailed in minutes, and all my questions answered. Brilliant all round.

I have contacted Bailey customer service from time to time . I often get comments like if you look at the manual , or phone your dealer. A service that is generally not customer centric. Going the extra mile is not shown too often. However, I have now dealt twice with Nick who actually answered my questions in full with specific and accurate data. He did not just answer but went the extra mile . Bailey you need more people with this attitude. Well done Nick.

Picked our Unicorn Vigo up 2 weeks ago Very disappointed with finishing long list to put right in July ( hopefully)

Needed advice regarding buying an awning and was really pleased with the service. I got extra hints and tips from Di.