New Phoenix caravan, well designed and (so far!) no faults. Dealer helpful.

Sorry but another bad review, and I would have given 0 stars if I could. I purchased my second Bailey Caravan, a Phoenix+ 644 which we took delivery of in May of 2021. We collected the caravan from Lowdhams of Nottingham and at first everything seemed fine. However we found 3 faults on our first outing. The sliding bathroom door was bowed. The main door blistered and the front O/S bumper cap was poorly fitted. The caravan went back to Lowdhams and a warranty claim was submitted to Bailey which was authorised in August. I am now writing this review 8 months after the repair work was authorised by Bailey. I regret to advise that Bailey has still not supplied the parts to repair the caravan and bring it up to the standard it should have been delivered in. I have been in touch through Lowdhams with Gillian at Prima Leisure since January this year. I have been promised the parts will be despatched as soon as they come in, but they have supply chain issues caused by COVID and Brexit. I have today been advised that there is still no delivery date for the parts. I have to ask why is this, is it because Bailey cannot support their products, or are they choosing to build new caravans with the parts instead of repairing the caravans they have already supplied to customers that are faulty. I am now so frustrated by the situation that I thinking of rejecting the caravan as it's not fit for purpose. In response to Feedback from Bailey. We have been waiting for the parts 9 months. Bailey haven't stopped building the Phoenix+ range during this time and Bailey haven't been able to say when my dealer will be supplied the parts to restore our caravan which was delivered faulty. Shocking poor service from Bailey.

Bailey of Bristol pulled out of the Australian market in August 2019. There may have been good and valid commercial reasons for doing so. As a Bailey customer in Australia I have no problem with that. However I do have a problem with the way Bailey of Bristol failed to honour its service and support commitments to its Australian customers. For example they said “As a part of this process, appropriate arrangements will be made to handle existing employee, customer and supplier responsibilities. This will include honouring the existing warranty, support and service commitments for Australian-built caravans sold both in Australia and New Zealand markets.” The actual position is there is no service or warranty network in place and they’ve even stopped shipping spare parts to Australia! They were supposed to just close down their manufacturing operations in Oz but they closed everything. They’ve never taken the time to communicate with Australian customers since they departed the country. As I said at the beginning, I have no problems in a business exiting a market if it makes business sense. However I do have a problem with them leaving that market high and dry when they committed otherwise. I recently noticed somebody in Australia commented on the Bailey of Bristol Facebook page about the withdrawal and the way they’ve deserted Australian customers. It was a legitimate and factual comment. Instead of responding to that comment in a professional way, or even saying they would PM the person, Bailey of Bristol simply deleted it! That is just sanitising for effect and is not a professional practice. As a further demonstration of the lack of Bailey’s support I recently wrote to them via their web enquiry form with a support question. I didn’t receive an acknowledgment or response and unfortunately is just indicative of the (lack of) support path they’ve chosen. Edit: UPDATE It’s been 7 days since I posted my review. Bailey chose not to comment. I note they’ve commented on two reviews posted subsequent to mine. While this is disappointing I guess it just goes to show they’ve got nothing to say about how they’ve deserted their Australian customers in providing the promised support.

We have changed from a Cadiz series 2 to a Vigo series 5, disappointed that the front blinds are a little flimsy and have no fly screens. There are no switches on the sockets and lack of USB charging points. It didn’t come with a tyre pale monitor as per your brochure. Apart from that we love layout, the bigger shower and kitchen space

Collected our brand new Phoenix + 640 on 15th March after a long, but expected, wait. VERY PLEASED with it! Excellent fit and finish & great value for money. Despite a further delay at the Dealers, awaiting the ATC and Alko lock receiver arrivals, it was well worth the wait! We previously had our Bailey Olympus for 11 years. Lots of happy memories! (We did have a problem with damp on the Olympus, which was sorted under warranty without issue.) WELL DONE BAILEY, especially given all the current production problems. Excellent!

New caravan supplied on-time even through these difficult times. Well done Bailey.

This is the first Bailey caravan I have owned, I’m very very impressed with it at minute, not found any issues, the layout is fantastic, the extra room being 8ft wide is amazing,if there was anything I could fault it on it would be not enough drawers in the van, but needless to say all other makes are the same

Really happy with Van very comfortable and easy to tow many new features would recommend

Overhall quality and standard of caravan was as expected for a new caravan.The time from ordering to taking delivery was quick given the covid situation.

Picked it up from dealer got it home Alco wheel lock would not screw in , dealer came out and re tapped it , also the Matteresss were soaking wet and ripped along seams when removed from the plastic dealer sorting it too replace other than that great