The live chat responded in seconds and my query / update was dealt with quickly and without fuss.

I recently worked with Ellie at Believe Loans, and I am thoroughly impressed with the level of service we received. From start to finish, Ellie was exceptionally informative and went above and beyond to ensure we fully understood every aspect of the loan process. She took the time to explain each step in detail, answering all our questions with patience and clarity. Ellie truly went the extra mile to make us feel confident and informed, demonstrating an attention to detail that’s rare to find. Ellie’s attentiveness made us feel like valued clients; she didn’t just give standard responses but instead tailored her explanations and guidance to meet our specific needs. It was clear she genuinely cared about helping us make the best financial decision. Her commitment and dedication were evident, making the whole experience smooth and reassuring. Based on our interaction with Ellie, we would highly recommend Believe Loans to anyone in need of a reliable and client-focused lending service. Thank you, Ellie, for your outstanding support—your professionalism and expertise made all the difference!

Swift response from Chat facility, by a friendly and knowledgeable member of staff. Either that or AI has improved by leaps and bounds! My original query was answered but I had supplementary questions. These too were answered quickly and comprehensively.

quick efficient no fuss one call with Alex job done

I couldn't remember how to withdraw money from my account but your agent, Tracey, explained it straight away and it worked. Thank you.

Used the chat service to get help in navigating around the App. It worked well (rapid response with accurate information) when the attendant became available (2 or 3 min wait).

Response times are poor, cant connect to a person to talk to, email only option and issue to log in to new portal now into 3 weeks to resolve and still no sight of resolution, definitely the worst bank I have ever dealt with, would be careful when securing finance through third parties

Quick response on Chat, and agent was brilliant at helping me

Tandem is best for savings Whenever I contact them for anything the response is quick to the point.

Prompt action in dealing with issue