Dealt with quickly and efficiently and followed up with an email to confirm

Really quick response to webchat with a real person. Really helpful.

Was quick to respond on live chat,

Excellent online help. Changes made within minutes. Thank you

Closed my account because better interest rate available elsewhere. Very easy to close the account and outstanding interest was paid to my current account within minutes.

I was very impressed at the fact that my experience was great with this bank. They were very accommodating and friendly. the loan for my panels were approved immediately. Thank you.

This company took over my loan in September. There was an issue with my dirct debit,which i had cancelled, due to me not recognising the direct debit. I rectified this issue. This month they have contacted me informing me i am again in arrears, even though i have rectified the direct debit with them and my bank. To top it all, i phoned them earlier and spent 45 minutes on hold,only to be cut off at 5pm, as that is their closing time. Surely if there are calls in the queue they should be answered? I then sent an email to their customer services department,which has since bounced as undeliverable. Unbelievable! Very disappointed. I never had these issues with the previous compay If I could give zero stars, I would

No hassle in changing my address.

2 years ago a took out a 0% loan for a new boiler with British Gas that was subsequently transferred to Tandem bank from the previous provider. Only having a small amount left to settle, I wanted to settle the loan early in order to have my credit file as clean as possible in preparation for a mortgage application. For three days in a row I have sat in the queue to speak with someone for over an hour before giving up. I am currently 2 hours into the queue and still call number 2 (having moved up from 10). I find this totally unacceptable, and this day and age I do not know who this can be the only channel of communication open to me for this purpose. I do not think they are meeting the FCAs Consumer Duty requirements and this organisation needs looking at for poor practices.

Top savings provider that is always the first to slash their interest rates only 2 hours after BOE meeting, while others leave for a few days or weeks. Now lower rates and still a hit or miss app, that sometimes plays up.