Since logging a complaint about the poor quality of the vehicle I purchased via Tandem Car Finance, they have been obstructive and slow to reply. In order for them to carry out a Service Quality Complaint I need to fork out for a private investigation report, which will cost me £270, when I am already out of pocket £1,800 for the initial repair bill, only one month after collecting the new car.

Quite simply: Tandem value our house at 495k. Our house is worth 420k max... The won't allow myself and my partner to port the mortgage to a house that is worth 391k. We have the means to pay all fees and aren't borrowing any extra. Tandem refuse us to port. We have a 9 month old baby. My partner is alone for 13-15 hours a day as I have to travel 3 hours to and from work daily. I leave around 6am and get home most days between 8-9pm. It's costing around £700 in fuel costs and my partner fractured her femur so cannot go back to work after maternity and would barely cover childcare. Despite this all being explained to Tandem, despite us finding a house we can afford without ANY additional borrowing, they will not allow us to port the mortgage unless we find 52k to port the mortgage to a house we can afford... If you think you may wish to port your mortgage in the future. Avoid Tandem. They are literally forcing us back into debt by not allowing us to move so we can be together as a family. Honestly, the most depressing and stressful situation. Tandem could ruin out future by doing this and the worst thing is they don't even care. Why would you stop people moving when they aren't borrowing more money. Worst company I've ever encountered and will make sure everyone I speak to is aware of just how Tandem like to treat families... We have spoken to countless people now at Tandem and none of them want to help in anyway possible. Vile, rude, slow, no compromise at all, no help.. Please avoid this bank

Great customer service. Waited less than 30 seconds to be connected to a customer service rep and answered and resolved my queries very quickly.

The Tandem employee that I spoke to was very patient and helpful.

Advisor was very helpful and quickly told me what the problem was.

Contacted them twice and just get ignored although I am a customer.

A short wait time and a rapid response once the adviser came online. Much appreciated

My call was answered very quickly and Claire was amazing. She answered all my questions and explained everything very clearly, resolving my problem perfectly. Makes me want to stay with Tandem.

great rate much better than old bank man was soooo helpful and polite to me

So pleased to have spoken to someone in the UK who listened to my issue and dealt with it efficiently while giving reassurance everything would be OK !