Excellant customer services 5*

Tried to release money as I need to locate due to work. Would not release money

I was able to everything I needed to do with the chat, very impressed with Tandem.

Just made a bank transfer it was so easy and quick 👍

Easy to navigate around a/cs etc. However, what I found should have been the easiest thiing to do; i.e Liog-off (after use) was a mystery. There was no Log-off icon or way of automatically logging off.

It was straightforward, operator was friendly and was able to help

Easy on line chat sorted account closure very quickly and efficiently.

I needed some help. The call was answered very quickly. I spoke to a lovely lady who very clearly took me steps by steps to resolve my query. She was patient, very polite and friendly. Definitely recommend Tandem Bank.

Really helpful with a small log in problem. No long wait to speak to someone, no automated press 1 for this option, 2 for this option etc. The lady I spoke to stayed on the line and waited to make sure that I received the code. Excellent customer service and I would not hesitate to recommend Tandem.

I had cause to make contact to update my profile and I found it very easy to make contact and the changes