We were moving our dual fuel account from our previous supplier in mid February. Everything was going along fine until Neo had a problem identifying our Gas meter using its MPRN number. I checked our old bills from different suppliers over last 10 years and gave Neo the MPRN number it has always been. It took a while to sort it out, having discovered that our MPRN number was also associated with another meter. But that saga was eventually resolved, mainly through the persistent and excellent help given to me by their staff member Candice who worked tirelessly on the problem on our behalf. The five stars awarded is primarily due to Candice’s efforts. I know Neo Energy is a very new and young energy supplier in the U.K., so teething problems often occur in such young companies. However I am now hopeful that they will now provide us with a good and improved customer service as, prior to Candice taking on the saga, Neo’s customer service was dire at best. Fingers crossed for our future relationship with Neo.

I was supposed to move my dual fuel to Neo energy on 9th March, as of today, 23rd April, they have still only taken my electricity. I have called weekly, asking to be called back as a matter of urgency, sometimes they call back the following day and promise it is all in hand, yesterday they told me no-one had asked to transfer the gas bill yet so I was paying the higher rate at the old company and it would take at least 21 days to move. I cannot get a £500 refund from the old company until they finalise the complete move. I have not been able to get a bill our of Neo telling me how much I have used and what my balance is. I am now in a state of flux with electricity having been moved and gas not so difficult to move to another company! AVOID

Excellent service good advice, thank you Sandy, 😊😇😇

The customer service lady I spoke to was helpful but not always easy to understand & seemed to rush things somewhat & I had to keep asking her to repeat what she said. However the quote I received was very competitive so hopefully all will be good

Apart from a little hiccup at the beginning I found Neo Energy a good company to deal with, especially Sandy the the lady I spoke to on many occasions she was very helpful.

Liyam was very helpful efficient & friendly.

Had a very helpful call with Tiffany who finally sorted out billing issues. Good service Also am moving house & Sandy in new Team was equally very helpful in sorting this. I think as others have said Neo Energy has made improvements recently as a couple of months ago, trying to talk to anyone was almost impossible

Received a phone call from Liyam that has been dealing with my query. Had really given up on this Company but thanks to him everything has been sorted. He told me they have got a new customer service team. Well done, keep up the good work.

Just switched to Neo for electric and gas. They have taken on the electric account but not the gas! BG confirm they are still my supplier for gas so i am now paying for gas with two providers as Neo refuse to accept they have failed to switch me properly. I cannot get an answer from them. The customer service is appalling. Leave a message and days later still waiting for a call back. Will switch away as soon as I can. You get what you pay for. Cheap energy but heaven help if Neo make a mistake. Wish i had read the reviews and not blinded by the low prices. Its not worth the hassle, if they are still around in a year or two i would be surprised! EDIT: Just been advised that BG are withholding the meter readings from Neo. So the switch cock up isn't down to them after all- however it has highlighted their poor customer service from day 1. It shouldn't take weeks to get told this 2ND EDIT: Still not solved. cannot get to speak to anyone. Nobody calls back. I cant do anything with the ombudsman until 8 weeks has passed, so only a couple of weeks to go. Total waste of space. Awful company to deal with...and i've dealt with Britsh gas so thats saying something.

Excellent swift customer service - Tiffany was great - she knew exactly what was required and retrieved the data required.