Signed up with bunch and had a great experience

This company has the worst management possible. If you get a call to join them I honestly advise against it if you love your peace and mental health. I have rang probably 30 times in the last 6 months and each time I have spoken to different people. There was a problem with my meter reading which started in August, I have spent my days calling and speaking to people who constantly say they would sort it out and nobody ever does. I even asked to cancel my contract but was told it would cost me 400 pounds to, I carried on with the contract praying for the end date to get closer, I have now been charged 424 apparently this is an overcharge despite the error on their end, it was only when I asked to see my data usage that they realised there was an error on my account and they said I used 600 pounds in 2 weeks and this was in augustttttt!!! Jim Kelly has since said he is adjusting the 600 pounds usage after realising the error and for the last 3 weeks I have been calling to find out what progress has been made. Everyone I speak to seems not to know what I’m talking about and I have asked to speak to a manager several times but apparently my situation is not important enough to speak to a manager or supervisor about. All they care about is money!! Honestly if you want good service stay away please please Update: They are trying to ignore the fact that there is an error with my bill. I raised this issue with the company in September and still not resolved. I was told my bill for the 1st -13th of august is 608 pounds even when I didn’t provide a reading and don’t have a smart meter, so how exactly would you know this? No one is trying to address this situation with me, they only care about money and not good customer service.

Otto was very friendly and helpful, any questions I had he was able to answer them and reassure me if any issues appeared they'd be dealt with quickly.

Jack was really helpful and resolved my issue/query straight away and made me feel at ease. Thank you !

I thought Bunch would be a reputable company, i saw the reviews and such and went for it. however my experience has been Rubbish! i called in the start of December which was recommended by open rent, to get all my utilities sorted. i never moved into that property and informed them of that. in January i moved into my current home and set up my account. this is where the issues begin. i was charged for the old Quote for the house i didn't move into, as well as my current home. Okay, Fair enough sometimes stuff like this happens, i call, i get a refund within days. however circa end of Feb 25 i was charged another £130 for the old house - a final bill. i obviously never lived there but they insist they cant give me that money back until they can get evidence i never moved in - DESPITE ME TELLING THEM THAT before i ever planned to (how do you evidence something that never happened, especially when the landlord cant speak English, and doesn't answer the phone to them). I am now £130 out of pocket and their useless customer service team cant give me the answers i want, and wont escalate the situation quick enough so i can speak to a senior member of staff.

Jordan was lovely, very helpful and patient. Explained the whole process extremely well

Bunch has been the worst utilities provider I’ve ever dealt with. We signed up for a student package covering electricity, gas, water, and broadband, but have faced ongoing issues for six months—specifically with our electricity. Since signing up in September, Bunch has failed to properly take over both of our electricity meters from EDF. As a result, we’ve been billed hundred of pounds by EDF on top of still paying nearly £400 to Bunch per month - which is just unfeasible for students. We were assured the issue had been resolved before Christmas, yet the problems persist. Their customer service has been appalling—despite numerous calls and emails, they have been completely unhelpful. I submitted a formal complaint, which has yet to receive a response, and I’m now considering escalating the issue to the energy ombudsman. I’ve never encountered a company so unwilling to assist its customers. Given the poor service, I have no idea what I’m even paying a management fee for. Avoid at all costs.

Quick and efficient call. Harry (Davies?), was very polite and clarified everything I needed to know. Switched my tariff to a cheaper deal so I am now saving money to boot. Thanks Harry

Ottaviano Fiaschi was nice and helpful

Nico was really and truly helpful and very kind, thank you so much Nico I appreciate it so much